Member Service Representative

Job Description

Job Description

Member Service Representative plays a critical role in delivering exceptional service to members by addressing their financial needs and inquiries with professionalism and accuracy. This position is responsible for facilitating a wide range of banking transactions while ensuring compliance with financial regulations and internal policies. The representative acts as a trusted professional, promoting credit union products and services that align with members' goals, thereby contributing to the growth and retention of the member base. Through effective communication and relationship-building skills, the role fosters long-term member satisfaction and loyalty. Ultimately, the Member Service Representative ensures a seamless and positive credit union experience that supports the institution’s reputation and operational success.

Minimum Qualifications :

• High school diploma or equivalent required; associate degree or higher preferred.
• Demonstrated written and verbal communication.
• Demonstrated typing and computer usage.

Preferred Qualifications :

Responsibilities :

Minimum Physical Requirements :

Skills :

These skills are utilized daily to ensure that all member transactions are handled accurately and in compliance with financial regulations, safeguarding both the institution and its members. Listening abilities are essential for identifying member needs and recommending appropriate banking products, which supports business growth. Accurate cash handling experience is critical for maintaining trust and operational integrity during financial transactions. Knowledge of banking regulations, including the Bank Secrecy Act, guides the representative in adhering to legal requirements and internal policies. Establishing relationships with members leverages strong communication and interpersonal skills to build loyalty and enhance the overall member experience.

Benefits and Pay :

The expected pay range for a Member Service Representative I is $20.17 - $20.73 per hour.

We cover 100% of employees’ single medical, drug, vision, and dental monthly health insurance premiums. Employees also love receiving paid volunteer time, our pay it forward program, and matching their charitable donations up to $250 per year per employee. Tuition assistance for higher education is another special way we invest in our workforce. Benefits include, Paid Time Off and 11 Paid Holidays, 401(k) and 3% Employer Contribution, Health insurance, Paid time off, Vision insurance, Dental insurance, Prescription drug insurance, Tuition reimbursement, Life insurance, Flexible spending account, Disability insurance, Opportunities for advancement, Employee assistance program, Referral program, Retirement plan, Employee discount, Paid training, Professional development assistance, AD&D insurance, Volunteer time off, Credit union membership, Paid orientation, and more.

About Company :

HawaiiUSA Federal Credit Union is a local, not-for-profit, federally insured financial cooperative, owned and operated by our members since 1936.

We are dedicated to helping members achieve their financial goals and our employees reach their career aspirations.

We are committed to our community by extending ourselves through our time, efforts and resources. Our motto, Life Matters, means celebrating life’s experiences and creating fulfilling work opportunities, not just jobs.