Clinical Operations Leader (Hybrid)

Job Description

Job Description

Clinical Operations Leader

Location : Chicago, IL / Hybrid

Job Type : Full-time

Department : Service Delivery

Reports to : Director, Service Delivery

Salary Range : To be discussed

COMPANY OVERVIEW

Jaan Health is a leading care management company that helps healthcare providers deliver high-quality, personalized care to their patients between visits. Our platform, Phamily, combines advanced AI with human connection to make proactive care easier and more effective for care teams and patients.

As a clinical leader, you will guide clinical staff and care teams who bring this mission to life. Phamily's technology supports teams so they can spend more time building trust and improving outcomes for patients. Together, you will strengthen a model of healthcare that values quality, connection, and results, while helping move the industry toward a more human and sustainable future.

ABOUT THE ROLE

Jaan Health is seeking a Clinical Operations Leader to lead, scale, and optimize our national virtual care delivery model. This leader will oversee a growing team of nurses, medical assistants, and clinical care coordinators delivering Chronic Care Management (CCM), Advanced Primary Care Management (APCM), and Value-Based Care (VBC) services to patients across the country.

This role sits at the intersection of clinical leadership, operational excellence, and technology-enabled care delivery. You will shape the operational strategy, drive performance outcomes, ensure clinical quality and compliance, and work closely with Product, Engineering, and Client Success teams to translate real-world care challenges into scalable solutions.

This role will directly report to the Director of Service Delivery and will work cross-functionally with Product, Client Success, and Clinical Leadership teams to ensure high performance, quality outcomes, and strong patient engagement.

This is a hybrid position that includes a competitive benefits package, featuring health insurance, paid time off, a 401 (k) match, and opportunities for growth in a fast-paced healthcare technology environment. There is a preference for candidates who are located in Chicago or who are willing to travel to Chicago for client visits.

RESPONSIBILITIES

Strategic Leadership & Operational Scale

• Develop and execute the operational strategy for a national care delivery program, aligned with CCM, APCM, and VBC models
• Lead and grow a multi-layered clinical operations team (clinical managers, LPNs, MAs, care coordinators) to deliver efficient, high-quality, patient-centered care at scale
• Build and refine workforce planning models to meet growth and performance targets
• Partner with executive leadership to define success metrics, operational KPIs, and quality goals

Operational Oversight

Cross-Functional Collaboration & Product Enablement

Operational Execution & Process Optimization

Outcomes & External Storytelling

Team Leadership & Development

REQUIREMENTS

OUR COMPENSATION AND BENEFITS

If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You'll join a smart, humble, and collaborative team dedicated to improving healthcare.

Jaan Health is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status