Technical Support Specialist (Marlborough, MA)
Talent GroupsMarlborough, MA, United States15 hours ago
Job type
- Full-time
Job descriptionEvaluates system potential by testing compatibility of new programs with existing programs. Evaluates expansions or enhancements by studying workload and capacity of computer system. Gathers pertinent data to achieve computer system objectives; identifies and evaluates options; recommends a course of action. Confirms program objectives and specifications by testing new programs; compares programs with established standards; makes modifications. Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications. Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs. Performs and / or attends hardware / component factory acceptance testing. Places software into production by loading software into computer; entering necessary commands. Places hardware into production by establishing connections; entering necessary commands. Maximizes use of hardware and software by training users; interpreting instructions; answering questions. Maintains system capability by testing computer components. Prepares reference for users by writing operating instructions. Maintains historical records by documenting hardware and software changes and revisions. Maintains client confidence and protects operations by keeping information confidential. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Contributes to team effort by accomplishing related results as needed. Seniority level : Mid-Senior level Employment type : Full-time Job function : Information Technology Industries : Staffing and Recruiting
Overview
Technical Support Specialist (Marlborough, MA) role at Talent Groups
Technical Support Specialist (Marlborough, MA) - 12 months to start (Duration provided in listing). This job description includes responsibilities for troubleshooting, hardware / software / network support, and coordination with subject matter experts for proprietary applications, along with end-to-end support for hardware / software upgrades and Day One support.
Responsibilities
- Troubleshoot user problems at the desktop.
- Knowledge of PC hardware, software and networking issues.
- Independently resolve hardware break-fix issues, network connectivity and application-related questions for third party products.
- Escalate or perform server functions, particularly related to resolving issues at the desktop as well as TCP / IP connectivity and IP set-ups.
- Coordinate with appropriate subject matter experts to obtain assistance to resolve concerns for client proprietary applications.
- Assist Project Managers in the end-to-end process for destination moves and hardware / software upgrades.
- Includes client interviews, technology evaluations and recommendations, developing integration requirements, application configuration / distribution, UAT, on site resource management, technical training and Day One support.
Senior Level Duties
Skills and Qualifications
Problem Solving, Presenting Technical Information, Process Improvement, Software Maintenance, Software Testing, Network Design and Implementation, Load Balancing and Scalability, Vendor Relationships, Software Performance Tuning, Network Performance Tuning, Database Performance Tuning
Additional Details
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Technical Support Specialist • Marlborough, MA, United States
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