Trolley Supervisor

Trolley Supervisor

The City of Fresno is looking for a dedicated and responsible leader to join our team as a Trolley Supervisor! In this exciting role, you will supervise the FresnoHOP Trolley Service, which connects locals and visitors to some of Fresno's most popular destinations from Fresno State and Campus Pointe to the Brewery District, Cultural Arts District, and the Tower District. FresnoHOP also offers special event services and chart options, offering a unique and exciting way for groups to explore Fresno or add a special touch to any occasion. As the Trolley Supervisor, you will oversee daily operations, lead a team of Trolley Operators, promote the trolley service, and ensure every ride is an unforgettable experience. If you love working with people, have strong organizational skills, and are excited about being a part of a service that brings the community together and highlights the best of Fresno, apply today!

Duties may include, but are not limited to, the following :

• Supervise Trolley Operators and assign daily tasks.
• Monitor routes and address service interruptions.
• Train and evaluate Trolley Operators for safety and performance.
• Resolve passenger complaints promptly and professionally.
• Maintain information on routes, schedules, entertainment, restaurants, and points of interest.
• Promote the trolley service to the public.
• Conduct pre-trip and post-trip vehicle inspections.
• Prepare and maintain accurate operational reports.
• Build effective relationships with staff, passengers, and the public.
• Operate a trolley bus when required to meet service needs.
• Perform related duties as required.

Duties and schedules may vary by assignment. Please inquire about the specific schedule if called upon for an interview. Incumbents may be required to work nights, weekends, and holidays as needed.

The minimum qualifications for this position are :

The selection process may consist of the following : APPLICATION REVIEW - Qualifying Only : Applications which meet the minimum qualifications will be reviewed and a limited number of the most qualified candidates will be invited to the Oral Examination. Selection of the most qualified candidates will be based upon those applications demonstrating the greatest breadth and depth of applicable education, experience, skills and training.

Oral Exam - 100% : A panel of subject matter experts will conduct a job-related oral examination to evaluate a candidate in areas which may include, but not limited to, safe trolley bus operating practices, ability to coach and train drivers, knowledge of transit operations and scheduling, ability to maintain records and reports, familiarity with local routes, customer service skills, and ability to establish effective working relationships and / or other job related topics.

Benefits for this position include :

To apply, please visit www.fresno.gov / jobs. For information on how to complete an on-line application, please view "Instruction Guide" on the City's website, Personnel Services Career Opportunities page, or call (559) 621-6950 for assistance.