Talent.com
Coordinator, Field Service

Coordinator, Field Service

Pactiv EvergreenCedar Rapids, IA, US
30+ days ago
Job type
  • Full-time
Job description

Novolex Equipment Service Technician Scheduler

Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple industries, including foodservice, restaurant delivery and carryout, food processing, grocery and retail, and industrial sectors. Our innovative product portfolio is designed to meet the diverse needs of businesses worldwide and the millions of customers they serve. Through continuous investment in research and development, we are committed to engineering more sustainable choices for the future. Our extensive manufacturing network spans North America and Europe, including two world-class plastic film recycling centers.

Pactiv Evergreen Equipment is located in the city of Cedar Rapids, Iowa, with close proximity to Chicago. Initially begun in 1880 to service the dairy industry, EPE now manufactures gable-top carton filling machines, making Evergreen Packaging a fully vertically integrated carton provider for its customers. EPE has 170 team members and now has 1300 installed machines in over 50 countries.

Pactiv Evergreen is committed to a diverse and inclusive workforce. Pactiv Evergreen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age national origin, physical or mental disability, gender identity and / or expression, marital status, veteran status or other characteristics or statuses protected by law. For individuals with disabilities who would like to request an accommodation, please call (847) 482-4320 or email TalentHelp@Pactiv.com.

Our Social Responsibility platform features a robust, employee-led Give Back program, which includes a matching gifts plan, community grants initiative, and our annual Company-wide Month of Action campaign.

Responsibilities

This position has the primary responsibility of scheduling and coordinating the work tasks and activities of 35+ equipment service technicians primarily in North America. Customers typically operate their equipment two to three shifts a day and are packaging a perishable product, which makes some of our service technicians at times "on-call 24 hours a day & seven days per week". This position is responsible for supporting these requirements as needed.

Key Challenges :

  • North American / Domestic Market : The market is very competitive, and customer satisfaction must be first on everyone's mind if we expect to maintain our lead position in this market. We must be able to always respond timely to the customers' needs and requirements. It will be a challenge to provide all the necessary training for our service technicians to ensure they remain knowledgeable and provide the best service possible. It is an ongoing challenge to find and hire the people we need for the field service team, to be able to meet the ever-growing demand of our services & training.
  • International Market : Ensure that the needs of our external global machinery customers are handled to maximize customer satisfaction. Responsible for receiving and timely responding to customers, distributors and other internal sales team requests for service. Responsible for dispatching service technicians worldwide and directing the activities of service staff, in coordination with Regional Technical Service Team Leaders.
  • Emergencies & Service Resources Management : Ensure a high level of service availability to our customers and provide after-hours emergency response, when needed.
  • Service Work Orders Management : Process all SWO's including billings, installation, sales and warranty invoices to ensure timely reconciliation for monthly reporting.

Scope :

  • Directing, scheduling and coordinating the work tasks and activities of up to 35+ service technicians primarily in North America, in collaboration with Regional Technical Service Team Leaders, to maximize efficient utilization of the available resources.
  • Directs technicians to ensure they schedule visits to maintain on-time completions by agreements or commitments with assigned customers.
  • Central liaison for coordinating and disseminating information to the regional team leaders and equipment sales team.
  • Excellent communications with external and internal customers.
  • Processing all SWOs on time, including collecting POs from customers, to meet monthly sales targets.
  • Efficiency of this role has a direct impact on up to $10 MM in annual service revenue.
  • Backup role for Administrator Field Service.
  • Qualifications

    Knowledge and Experience :

  • High School Graduate
  • 5-7 years' customer telephone support with scheduler / dispatcher experience.
  • Microsoft Office (Word, Excel & PowerPoint) experience.
  • Fluent in both written and spoken English.
  • Must have demonstrated ability to handle customer complaints and conflicting schedule situations & take the necessary corrective actions and / or make decisions in a manner that assures customer satisfaction.
  • Must be able to develop excellent working relationships and understanding of the service technicians and Regional Technical Service Team Leaders (managing frustrations, conflicts, stress, etc.).
  • Must demonstrate excellent people skills, along with strong verbal and written communication skills.
  • Must possess good organizational and leadership skills.
  • Must be a team player and able to interface with all levels of internal and external customers worldwide.
  • Desirable :

  • Bachelor's degree in business or related field
  • Microsoft Dynamics 365 Software experience.
  • Create a job alert for this search

    Field Service Coordinator • Cedar Rapids, IA, US

    Related jobs
    • Promoted
    Care Coordination Manager

    Care Coordination Manager

    VirtualVocationsCedar Rapids, Iowa, United States
    Full-time
    A company is looking for a Manager, Care Coordination.Key Responsibilities Manage and develop a team of Care Coordinators in a remote call center environment Oversee daily call center operations...Show moreLast updated: 4 days ago
    • Promoted
    • New!
    EPL Cycle Coordinator

    EPL Cycle Coordinator

    VirtualVocationsCedar Rapids, Iowa, United States
    Full-time
    A company is looking for an EPL Cycle Coordinator to join their Revenue Cycle team.Key Responsibilities : Perform daily EPL encounter entry across all locations Abstract Practice Fusion reports f...Show moreLast updated: 3 hours ago
    • Promoted
    Staffing Coordinator

    Staffing Coordinator

    VirtualVocationsCedar Rapids, Iowa, United States
    Full-time
    A company is looking for a Service Staffing Coordinator to manage supplemental staffing for physicians.Key Responsibilities : Manage weekend and holiday supplemental staffing for physicians, ensur...Show moreLast updated: 30+ days ago
    • Promoted
    Admissions Coordinator

    Admissions Coordinator

    VirtualVocationsCedar Rapids, Iowa, United States
    Part-time
    A company is looking for an Admissions Coordinator - Part Time.Key Responsibilities Serve as the initial sales touchpoint, converting inbound leads into clients through empathetic communication ...Show moreLast updated: 30+ days ago
    • Promoted
    Branch Coordinator - Floorcovering Installations

    Branch Coordinator - Floorcovering Installations

    Sherwin WilliamsCedar Rapids, IA, US
    Full-time
    This position supports sales efforts at a Sherwin-Williams floorcovering store and coordinates all aspects of floorcovering installation through independent contractors to service wholesale floorco...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Forklift Operator & Warehouse Support

    Forklift Operator & Warehouse Support

    HNI CorporationWest Branch, IA, US
    Full-time
    These are on-site roles in Iowa City, IA • • •.Join our network to be considered for immediate & future opportunities! We're actively creating a pipeline of talented individuals and we invite ...Show moreLast updated: 20 hours ago
    • Promoted
    Field Service Scheduling Coordinator

    Field Service Scheduling Coordinator

    VirtualVocationsCedar Rapids, Iowa, United States
    Full-time
    A company is looking for a Field Service Scheduling Coordinator II.Key Responsibilities Coordinate, schedule, and dispatch field service calls, logging case or work order notes Work with enginee...Show moreLast updated: 1 day ago
    • Promoted
    Implementation Coordinator

    Implementation Coordinator

    VirtualVocationsCedar Rapids, Iowa, United States
    Full-time
    A company is looking for an Implementation Coordinator to manage and oversee implementations from start to finish.Key Responsibilities Manage implementation pipeline and ensure high standards of ...Show moreLast updated: 30+ days ago
    • Promoted
    Intake Coordinator

    Intake Coordinator

    VirtualVocationsCedar Rapids, Iowa, United States
    Full-time
    A company is looking for an Intake Coordinator, Non-Clinical PRN.Key Responsibilities Timely entry of home health referrals and communication with care center and business development staff Demo...Show moreLast updated: 30+ days ago
    • Promoted
    Service Coordination Representative

    Service Coordination Representative

    VirtualVocationsCedar Rapids, Iowa, United States
    Full-time
    A company is looking for a Service Coordination Representative to serve as the first point of contact for clients and manage service requests. Key Responsibilities Intake client service requests a...Show moreLast updated: 1 day ago
    • Promoted
    Post Approval Coordinator

    Post Approval Coordinator

    VirtualVocationsCedar Rapids, Iowa, United States
    Full-time
    A company is looking for a Post Approval Coordinator to support the activation of life insurance policies through documentation and service. Key Responsibilities : Request and collect completed for...Show moreLast updated: 1 day ago
    • Promoted
    Administrative Services Coordinator - UI Heart and Vascular Center

    Administrative Services Coordinator - UI Heart and Vascular Center

    University of IowaIowa City, IA, US
    Full-time
    The UI Heart and Vascular Center (HVC) is looking for someone to contribute to our success by providing high-level administrative support to the Administrator, Associate Director, and administrativ...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Physical Therapist (PT) - $1,928 to $2,081 per week in Monticello, IA

    Travel Physical Therapist (PT) - $1,928 to $2,081 per week in Monticello, IA

    AlliedTravelCareersMonticello, IA, US
    Full-time
    AlliedTravelCareers is working with Host Healthcare to find a qualified Physical Therapist (PT) in Monticello, Iowa, 52310!. Host Healthcare is an award-winning travel healthcare company with an imm...Show moreLast updated: 26 days ago
    • Promoted
    Scheduling Coordinator

    Scheduling Coordinator

    VirtualVocationsCedar Rapids, Iowa, United States
    Full-time
    A company is looking for a Scheduling Coordinator to facilitate the scheduling of loan modification signings.Key Responsibilities Complete scheduling, re-scheduling, and cancellation requests for...Show moreLast updated: 30+ days ago
    • Promoted
    Orthopedic Care Coordinator

    Orthopedic Care Coordinator

    VirtualVocationsCedar Rapids, Iowa, United States
    Full-time
    A company is looking for an Orthopedic Care Coordinator to support patient care and improve clinic efficiency.Key Responsibilities Coordinate patient appointments and manage communication among t...Show moreLast updated: 1 day ago
    • Promoted
    • New!
    Vendor and Dispatch Coordinator

    Vendor and Dispatch Coordinator

    VirtualVocationsCedar Rapids, Iowa, United States
    Full-time
    A company is looking for a Vendor & Dispatch Coordinator.Key Responsibilities : Schedule subcontractor resources for timely dispatch of service orders based on priority and predetermined schedules...Show moreLast updated: 5 hours ago
    • Promoted
    • New!
    Operations Support Coordinator

    Operations Support Coordinator

    VirtualVocationsCedar Rapids, Iowa, United States
    Full-time
    A company is looking for an Operations Support Coordinator (remote).Key Responsibilities Upload job attachments and review documentation for accuracy and completeness Maintain job tracking and c...Show moreLast updated: 5 hours ago
    • Promoted
    Partnerships Coordinator

    Partnerships Coordinator

    VirtualVocationsCedar Rapids, Iowa, United States
    Full-time
    A company is looking for a Partnerships Specialist to support partner programs and marketing initiatives.Key Responsibilities Maintain and update partner content, profiles, and creative assets ac...Show moreLast updated: 1 day ago