Fraud Detection Specialist I

Fraud Detection Specialist I

A Fraud Detection Specialist level I, will review alerts / transactions that are flagged as potentially fraudulent, or out of pattern, based on the client's normal activity. Alerts and / or transactions may consist of various payment types and colleagues in this department are tasked with reviewing and verifying these alerted transactions via outbound and / or inbound call, in addition to initiating dispute claims. This position will play a key role in the prevention of losses to City National Bank and its clients. The Fraud Detection Specialist I, is a position requiring banking operations and / or contact center knowledge, and a general knowledge of fraud identification and prevention.

What will you do?

• Demonstrate resiliency and adaptability in a fast-paced contact center environment
• The Fraud Specialist is responsible for reviewing fraud alerts and internal notifications to identify fraudulent or suspicious activity
• Approach problems logically and with good judgment to ensure the appropriate customer outcome
• Demonstrate personal excellence including punctuality, integrity, and accountability
• Comfortable in a metrics driven environment that requires the ability to prioritize and multitask
• Think critically and exercise independent judgement
• Following established policies and procedures, initiates appropriate actions steps to mitigate risk and protect the Bank from financial loss
• Opens cases / claims on all suspicious activity and appropriately investigate, and escalate when needed
• Works to detect various fraud schemes (email compromise, elder abuse, counterfeit checks, ATO, etc.) and characteristics of red flags, performs additional duties as assigned
• Performs defined mitigation steps to reduce financial loss to our customers and the bank
• Ability to complete assigned duties within daily deadlines, both efficiently, timely, and with minimal supervision to meet KPIs and SLAs

What do you need to succeed?

What's in it for you?

Compensation Starting base salary : $22.27 - $33.43 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and / or commissions.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including :

Inclusion and Equal Opportunity Employment

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.