Customer Support Manager

A company is looking for a Customer Support Manager for the Mid Market segment.

Key Responsibilities

Lead daily activities of a team of 8-12 Customer Support Representatives to ensure timely completion of work

Monitor and review calls and correspondence between representatives and customers

Manage escalated issues and provide direction while developing staff through performance management and training

Required Qualifications

High School diploma

3-4 years in a high-volume payroll role with customer-facing responsibilities

Knowledge of federal and multi-state payroll / benefit laws

Typically requires a Bachelor's degree and a minimum of 2-3 years of direct experience, including 1+ year of management experience

Strong knowledge of computer software applications (e.g., Microsoft Outlook, Word, Excel, PowerPoint)