Teller / MSR I

Job Description

Job Description

Working for Pacific Service Credit Union

We put people first. That includes our members, our employees and the communities we serve. We hire energetic and enthusiastic people who want to work as part of our team.

What’s in it for you?

Health insurance coverage : We provide our employees with 100% premium employer-paid medical, dental, vision, disability and basic life insurance for full-time employees and a low monthly premium for eligible dependents.

401k : We contribute 3% of your base salary to your 401k account regardless of whether you contribute or not. In addition, we match 75% of your contributions up to the first 3% of eligible compensation beginning after your first day of employment and up to 6% after three years of service. All employees are vested at 100% for the employer match beginning the first day of employment.

Bonus program : All employees are rewarded for attaining our annual organizational goals.

Tuition Reimbursement program for employees eligible after six months of service.

Recognition program where employees can be nominated by management, their peers or by members.

Employee referral bonus.

Student Loan Repayment Assistance : Contributions toward your student loans every month by the credit union after six months of service.

Employees are eligible to receive a consumer loan rate discount

Vacation and sick time : Full-time employees receive more than two weeks’ vacation per year, 11 paid holidays and 10 days of sick leave.

Our Hiring Process

We believe it’s important for you to know where you stand in our hiring process. Below is an outline of the steps we take to make the best hires possible.

Apply : Submit your resume for one of our job openings.

Our Talent Team and our partner – Total Quality Consulting (TQC Team) will review your submitted information and will call or email successful applicants for an interview as soon as possible.

In-Person Interview : After a screening call with TQC, we’ll invite a final number of candidates to our office for an in-person interview or set up a live Zoom meeting with the hiring manager(s).

If we believe that you have what it takes, we'll make an offer and provide next steps in the hiring process!

ABOUT THIS ROLE :

At Pacific Service Credit Union, we are committed to strengthening our members’ financial future through trustworthy practices, superior products, and exceptional service.

As an MSR, you are the face, and frontline of the Credit Union. You are energized by the opportunity to help people and are committed to delivering on Pacific Service Credit Union's promise of exceptional service experiences. You assist in basic support of a members financial journey such as teller transactions, account maintenance, account opening and lending needs.

ESSENTIAL JOB FUNCTIONS :

• Provide exceptional service experiences to members, and potential members through professional, prompt, accurate and engaging interactions.
• Analyze members' needs and identify solutions through our robust products and services that would strengthen the financial future of those you assist, achieving set goals along the way.
• Deliver excellent service while assisting members and non-members with common banking transactions such as withdrawals, transfers, payments, and basic account maintenance.
• Build lasting relationships with members through strong interpersonal skills, communication skills, and trust.
• Open basic accounts and process loan applications for both new and existing members
• Provide financial health follow-ups both in person, or remotely, including outbound calls to existing members
• Promote the Pacific Service Credit Union brand by supporting business and community development efforts such as community and corporate events.
• Perform daily reconciliation and balancing of an individual cash drawer.
• Perform basic IRA transactions using the appropriate forms, process deposits and withdrawals, and answer basic IRA questions.
• Assist branch management with reconciliation and balancing of the Vault, Cash Recycler, ATM.
• Identify and recommend ways to continuously streamline or improve work processes and environments, as well as embrace the evolving technology and tools used to assist members.
• Understand and comply with all applicable federal and state laws and banking regulations such as those related to Bank Secrecy Act (BSA), OFAC, and anti-money laundering, as well as the policies and procedures of Pacific Service Credit Union.
• Maintain regular and reliable attendance, including punctuality, are essential to achieving organizational excellence.

SUPPORTING FUNCTIONS :

COMPETENCIES :

The following competencies are essential for success in this role :

These competencies are essential to upholding our values and delivering exceptional service to our internal and external members.

REQUIRED MINIMUM QUALIFICATIONS :

Education :

Experience :

PREFERRED QUALIFICATIONS :

PHYSICAL REQUIREMENTS :

OTHER INFORMATION : Hours Required :

The ability to work required branch hours Monday through Friday. Hours and locations will fluctuate as business needs and business development activities dictate.

Travel Requirements : Less than 10% local travel required.