Sr Program Manager - Commercial Service Programs (Onsite)

Program Management Position

We are currently seeking a recognized master in Program Management who will lead large services programs for Commercial Aviation customers, responsible for meeting company and customer objectives. This position will support strategic planning efforts, implement solutions for program challenges, lead contract renewal negotiations, and manage the sales and cost of the program. We are looking for a candidate who will apply industry best practices for program management, be responsiveness to customer needs, and solve problems while maintaining team engagement in a matrix organization.

This position is fully onsite and can sit at any one of the following Collins Aerospace Service Center locations : Cedar Rapids, IA; Federal Way, WA; Wichita, KS; Atlanta, GA; Burnsville, MN; or Wilson, NC.

What You Will Do :

• Single point of contact for the contract both externally to the customer and internally with the broader Service & Support team (Service Center, Support, Finance, Management).
• Execute a robust customer engagement plan in coordination with the Account Manager (AM) to enhance and strengthen customer relationships.
• Ensure adherence to contractual obligations and performance requirements through an Integrated Program Team (IPT), including but not limited to :
• Tracking overall Customer On-Time Delivery (OTD) performance to the customer for the Avionics Service contract.
• Connecting with IPT members and their leadership to ensure recovery plans are realistic and communicated to the customer and executed to meet OTD requirements.
• Leading any performance penalty or contractual alignment discussions, internally as well as with the customer.
• Identifying and reacting to program problems and supporting solutions, such as allocation of resources and changing contractual specifications.
• Providing performance results and corresponding Root Cause Corrective Action monthly to customer executives and quarterly at customer Business Review Meetings (BRM).
• Supporting customer technical review discussions in coordination with the Customer Support Engineer (CSE) to agree on service bulletin incorporation, chargeable quote disputes, and other items through bi-weekly Technical Calls and quarterly Technical Review Meetings (TRM).
• Manages the P&L of the program to ensure profitability targets are met including :
• Reviewing monthly / quarterly cost data, reliability trends, effects of improvement activities, and customer fleet / flying projections to update future forecast model predictions in the Annual Operating Plan (AOP), Long Range Plan (LRP), and EAC financial models.
• Ownership of the overall Estimate at Completion (EAC) financial performance for adherence to the approved business plan.
• Employing robust risk management techniques during monthly Risk & Opportunity Reviews, Quarterly Forecast Reviews, EACs, AOP, and LRP.
• Lead the negotiation of contract renewal and subsequent contractual changes with the support of the capture team.
• Ability to travel approximately 25-50%.
• May be contacted after hours based on customer need.

Qualifications You Must Have :

Qualifications We Prefer :

What We Offer :

The salary range for this role is 124,000 USD - 250,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education / training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and / or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and / or the company's performance.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class.