Manager Facility Operations - PA

Facility Operations Manager

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE : FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

This is an open position with FirstEnergy Service Company, a subsidiary of FirstEnergy Corp.

The client-facing Facility Operations function within the Administrative Services department seeks to maximize the value and efficiency of our facilities to assure the built environment will perform the functions for which it was designed and constructed. Facility Operations provides support to other sites through collaborative and effective facilities management, maintenance and preservation strategies, ensuring performance to standards.

The Manager, Facility Operations is accountable for leading a diverse Facility Operations team of employees 45 employees and 5 unions in addition to managing contractors, in facility-related jobs providing safe, environmentally responsible, and fiscally judicious operations. Responsibilities include leading the team, implementing safety programs, ensuring compliance, driving financial management and reporting, applying business processes, employing records management, guiding staff development, identifying and implementing process improvement, establishing strategic facility improvement plans, working with external contractors and affecting certain facility project management. Duties include the efficient use of resources, prudent labor relation actions, and an understanding of and ability to proactively implement maintenance, technical, and business requirements and trends in the industry. The position is accountable for ensuring that certain facilities within the territory are maintained, secured in a safe manner and in compliance with regulations within budgetary guidelines provided. The position is a trusted resource to internal and external stakeholders within the department and throughout FE, respected and capable driving facility improvement strategies and, to achieve exceptional operational performance. Works closely with FEU operations teams.

This position will be responsible for approximately 64 facilities, with over 3.1 million square footage of facility space, across our territory within the state of Pennsylvania. (Note also responsible for one facility in West Virginia Weirton). This person can be based at any location in our PA service territory but preferred locations are Greensburg, York, Erie and Reading.

Responsibilities Include :

• Actively participate in and promote FirstEnergy's Safety Philosophy; work safely to advance the FirstEnergy Safety Vision; ensure and promote a safe work environment for all persons working in or visiting a facility
• Support a safety culture where work is performed in accordance with the Accident Prevention Handbook and other company safe work practices and policies in accordance with Leading with Safety approach
• Ensuring compliance with all applicable regulations (e.g., Federal, environmental, state, NFPA, ANSI and OSHA regulations)
• Maintaining a positive and collaborative relationship with internal and external business partners
• Ensuring maintenance of all equipment meet FirstEnergy maintenance practices
• Ensuring the coordination of forward-looking preventative maintenance schedules achieve goals related to safety, compliance, and cost effectiveness
• Maintaining building summaries and an up-to-date status of each facility that reflects the current and future maintenance and repair projects that have been identified and entering the appropriate information into the portfolio process and facility management system
• Conducting effective monthly safety meetings and documenting the safety meeting minutes
• Provide overall leadership to the Facility Operations team
• Actively coach, develop and manage direct reports (in addition to contractors)
• Implement FE's performance management process by providing insightful feedback and consistent coaching throughout the year, including discussion of development opportunities, performance issues and changes that are occurring within FE
• Engage employees to establish and achieve scheduled milestones and appropriate benchmarking measures for safety, reliability, customer service, financial performance, and compliance
• Encourage open, honest, direct, and ongoing conversation across the team(s)
• Lead efforts to increase productivity and goal accomplishment across the department functions
• Create an environment of accountability and a sense of urgency for meeting agreed upon expectations and deadlines
• Improve and document processes in playbooks for work activities within the department's functions
• Be a visible and accessible business partner and resource to internal customers, to understand their initiatives, and develop and execute plans to support the same, including the contact for union leadership in state and work collaboratively on solutions
• Formulate and implement strategic business improvements concerning all FirstEnergy facilities
• Ensure critical equipment is monitored and actions taken to protect critical assets; maintain cognizance of facility equipment status including abnormal or degraded conditions and ensure appropriate actions to correct those conditions
• Be available to oversee all emergency operations during outages. This requires communication through the PROC-1 process and ensuring on site staff are addressing needs to resolve issues. Coordinating storm and other emergency situations as appropriate, including site set up and logistics
• Works with director, managers, and supervisors across Administrative Services to identify facility performance opportunities; opens lines of communication with building occupants for same; benchmarks facility performance against Industry Standards (IFMA Utility Council); and leads the team to develop and implement recommendations to make the most of these opportunities to increase reliable, efficient and safe operation of the facilities
• Works with director, managers, and supervisors across Administrative Services to develop short-term and long-term business process improvement objectives
• Responsible for state facility budget
• Collaborates to develop or improve operations and maintenance processes including KPIs and metrics
• Ensure timely processing of facilities documentation through efficient execution of transaction and project closure processes
• Develop or improve departmental reporting for ongoing business, operational and / or organizational priorities
• Hazardous communication coordinator
• Successfully execute other projects and responsibilities, as requested
• Communicating in a proactive and transparent manner in order to maintain a company-wide awareness of safety concerns or other facility issues

Qualifications Include :