Sales Support Specialist

Join Fiserv as a Sales Support Specialist

Calling all innovators find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Sales Support Specialist

What Does a Successful Sales Support Specialist Do at Fiserv?

The Sales Support Specialist provides essential services to Business Consultants, assisting them in establishing and servicing merchant processing accounts. Their primary goal is to deliver quick and accurate information and resolutions. They stay updated on the latest products and technologies, ensuring they are current on company implementations and changes. Sales teams rely on the specialist for their detailed knowledge of policies, procedures, and client operations. As liaisons between Business Consultants and other internal departments, Sale Support Specialist gain familiarity with various aspects of the business.

What You Would Do

• Collaborate with Business Consultants to ensure an exceptional Client experience throughout the Client lifecycle.
• Receive and resolve pre-sale and post-sale inquiries from Business Consultants.
• Receive and resolve inquiries from an assigned portfolio of Clients via multiple channels including phone & e-mail.
• Monitor key account performance indicators and proactively engage and work with Clients to prevent or limit service issues.
• Conduct basic troubleshooting of products, services, funding, and chargeback disputes.
• Provide Sales education & training on various Client products, systems, and equipment.

What You Would Need To Have

• High school diploma or equivalent.
• 1-3 years' experience working in the financial industry in either Customer Service, Sales Support or administration functions.

What Would Be Nice To Have

• Advanced Excel skills desired with the ability to create spreadsheets and manipulate databases.
• Experience in all Microsoft Office Suite

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please apply using your legal name and complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.