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Call Center Agent

Call Center Agent

Hustle Notice BizCincinnati, OH, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Description

Call Center Agent Job Description

Location : Cincinnati, OH

Overview :

As a Call Center Agent, you will be the frontline representative of our organization, providing exceptional service to our customers through various communication channels. This role is pivotal in ensuring customer satisfaction and loyalty, as you will be responsible for addressing inquiries, resolving issues, and offering support in a professional and efficient manner.

Key Responsibilities

  • Answer incoming calls and respond to customer inquiries in a timely manner.
  • Provide accurate information about products and services offered by the company.
  • Resolve customer issues and complaints effectively and efficiently.
  • Document customer interactions and maintain detailed records of each call.
  • Follow company policies and procedures to ensure compliance in all customer interactions.
  • Promote company products and services to enhance customer engagement.

Skills, Knowledge and Expertise

  • High school diploma or equivalent; further education is a plus.
  • Proven experience in a call center or customer service role is preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work under pressure in a fast-paced environment.
  • Proficiency with computer systems and call center technologies.

    • Benefits

    Benefits :

  • Competitive salary : $17.50 - $26.00 hourly (based on experience).
  • Comprehensive health, dental, and vision insurance.
  • Paid time off, including vacation, sick leave, and holidays.
  • 401(k) retirement plan with company matching.
  • Professional development and growth opportunities.

    • We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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    Call Center Agent • Cincinnati, OH, US