Job Description
Job Description
Benefits :
- Life / disability insurance stipend
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ROLE DESCRIPTION :
As an Account Manager for Allison Hornback - State Farm Agent, you are a trusted partner to both our customers and our agency team. This role requires someone who is highly organized, service-focused, and capable of juggling multiple priorities. Youll support daily operations, provide exceptional customer service, assist with claims, and act as a second set of eyes for the agent to ensure nothing slips through the cracks.
This position blends administrative support with customer-facing responsibilities, making it a great fit for someone who enjoys helping others and keeping the office running smoothly.
RESPONSIBILITIES :
Deliver excellent customer service through phone, email, and in-person interactions.Manage incoming and ongoing insurance claims, ensuring follow-up and resolution.Assist with sales conversations, policy changes, and cross-selling when appropriate.Monitor agency workflows and help maintain operational efficiency.Support the agent in reviewing files, catching details, and ensuring compliance.Help manage daily office needs and serve as a go-to resource for both team members and clients.QUALIFICATIONS :
Experience in insurance, customer service, or office management is preferred.Strong organizational skills with attention to detail.Friendly, professional communication style.Ability to take initiative and support others in a fast-paced environment.Comfortable with sales and client outreach when needed.