Mac Helpdesk

Title : Help Desk Contractor

Duration : 6-9 months - possibility to extend but no promises.

• Engagement : Full-time, remote preferred, with availability during core business hours

Core Responsibilities

• Manage and resolve Level 1 and Level 2 IT support tickets via Freshservice and Slack.
• Provide technical assistance for SaaS platforms (Google Workspace, Okta, Slack, Zoom, Freshservice, etc.).
• Onboarding and offboarding :

o Account provisioning and deprovisioning (Okta, Google Workspace, SaaS tools).

o Device setup coordination and asset tracking.

• Perform ticket triage and escalate tickets to Level 3 as appropriate.
• Assist with automation or AI tool integrations for ticket routing and playbook generation.
• Participate in IT syncs to report progress, blockers, and insights.

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Required Skills & Experience

• Help Desk or IT support experience : 2-4 years minimum in SaaS-heavy environments.
• Familiarity with :

o Freshservice or other ITSM platforms.

o User management and administration in Google Workspace, Okta, Slack, and other common SaaS tools.

• Technical competency :

oUnderstanding of SSO, MFA, and access control principles.

oBasic troubleshooting across Mac, Windows (very light), and browser environments.

oFamiliarity with endpoint management systems (e.g., Kandji, Jamf, Intune).

• Soft skills :

oExcellent communication and documentation ability.

oStrong organizational skills and attention to detail.

oCustomer service orientation with empathy and patience.

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Deliverables

• Consistent resolution of incoming support requests within SLA.
• Clear and updated documentation / playbooks for recurring tasks and procedures.
• Regular summaries of ticket trends and proposed improvements.
• Contribution to AI-assisted help desk optimization (feeding structured data and refining automations).
• Skills

Okta, Jira, Google Workspace, Slack, Zoom

• Top Skills Details

Okta,Jira,Google Workspace,Slack,Zoom

• Experience Level

Intermediate Level

• Pay and Benefits

The pay range for this position is $30.00 - $40.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully remote position.

• Application Deadline

This position is anticipated to close on Oct 29, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.