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NOC Analyst, / Plainview, NY, Hybrid

NOC Analyst, / Plainview, NY, Hybrid

AV Staffing SolutionsPlainview, NY, us
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Description

Job Summary :

An IT Implementation company is seeking a   NOC   Analyst  with   experience in a NOC environment, strong customer interaction, and telecom expertise.   This role supports Field Technicians during installations and provides technical assistance to clients across the U.S. within the NOC.

Key Responsibilities :

  • Provide first-line technical support for Field Technicians on-site and off-site, resolving telecom issues related to VoIP and routers.
  • Manage and resolve tickets in a NOC environment, escalating issues as needed.
  • Troubleshoot hardware, software, and voice issues; maintain system compatibility.
  • Assist customers with technical inquiries and ensure strong communication with non-technical stakeholders.
  • Contribute to the Knowledge base and conduct training sessions.

Required Skills / Abilities :

  • Experience in telecom installations, NOC support, and using a ticketing system.
  • Strong customer service, communication, and problem-solving skills.
  • Proficiency in Windows / Linux environments and voice technology.
  • Ability to work efficiently in a fast-paced environment with rotating shifts.

    • Education :

  • Bachelor’s degree in Technology, Telecommunications, Management Information Systems or related field, or equivalent experience.

    • Work Conditions :

  • This position is hybrid, primarily office-based with remote work as required by the business unit, and involves rotating shifts.
  • Work hours will rotate every few weeks between 8 am – 5 pm and 11 am – 8 pm.
  • Rotating on-call duties after hours and on weekends are required.

    • Job Type :   Full time, $18-25 per hour depending on experience.

    Requirements

    telecom installations, NOC support, using a ticketing system, support field technicians, troubleshoot, assist customers, Proficiency in Windows / Linux environments and voice technology.

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    Noc Analyst • Plainview, NY, us