General Manager

About Avison Young

Avison Young is a global commercial real estate brokerage and advisory firm, offering transaction, management, financial and consulting services. We’ve designed our corporate structure to best serve our clients by enhancing collaboration across our organization. At Avison Young, we are committed to providing a comprehensive suite of commercial real estate services while fostering a supportive and inclusive workplace culture. Our collaborative approach and emphasis on personal and professional growth create an environment where individuals can thrive. Real estate can have a significant positive impact on people’s lives - and we’re in the business of making spaces and places work better for people. Our purpose is to create real economic, social and environmental value as a global real‑estate advisor, powered by people.

Position Summary

The General Manager reports to the Associate Director and is responsible for the overall management and maintenance of an assigned project. The General Manager is accountable for all financial aspects of the portfolio, assuring that all income due to owners is collected in a timely manner, and that expenses are controlled in line with ownership objectives, meeting or exceeding NOI goals. Relationship building with all tenants to quickly solve tenant problems that may arise and managing tenant satisfaction in efforts to ensure a high level of tenant retention.

The base salary is aligned with market data and is estimated between

$90,000 to $115,000

(salary) with the ability to achieve additional compensation through bonus. This salary range reflects base compensation for the position across all U.S. locations. Within this range, individual pay is determined by work location and other factors, including relevant education / training, experience, and internal equity.

Responsibilities

Perform property inspections on a semi-annual basis and make recommendations to maintain and enhance the asset. Portfolio consists of 50 bank branches throughout West Virginia & Northern Virginia. Manager will work closely with vendors and onsite bank managers to ensure smooth operation of bank branches.

Supervise scheduling and facilitate maintenance with vendors and tenants. Monitor and oversee the vendors who maintain and repair the systems (i.e. fire alarm, fire sprinkler, etc.) and ensure work is completed in a satisfactory manner and meets the service contract requirements and applicable codes.

Oversee the selection and performance of vendor services, including preparation of request for proposals and service agreements. Monitor vendor performance to ensure compliance and standards established in the service agreement are being met.

Monitor / maintain responsibility for tenant services, preventative maintenance, inventory control, contracted maintenance, general maintenance and technical proficiency.

Formulate and implement the preventative maintenance program for the building.

Monitor the quality and pricing of maintenance work performed by outside contractors, in addition to reviewing bids for projected jobs.

Act as the primary interface with ownership, client, and asset manager to ensure that objectives are being met.

Responsible for the planning, budgeting and control of operating and capital expenditures. Manages the preparation of annual budgets, forecasts, monthly reports and variance reports.

Supervise the accounts receivable and accounts payable process, including collection of rent, accruals, payment of expenses, common area maintenance estimates, true-ups, reconciliations, compliance with lease terms and preparation of all related documentation.

Ensure compliance of all tenant lease agreements to meet all obligations of the Landlord and Tenant.

Respond to tenant requests and needs and coordinate with the Property Management and Building Staff Teams to solve issues, maintaining a strong relationship with tenants.

Supervise compliance of property safety standards, conduct or oversee Fire and Life Safety training, and maintain the building emergency response plans and procedures with related documentation.

Supervise and manage team members to ensure exceptional performance, setting and attaining performance goals, and providing development, coaching and counseling of the team.

Qualifications

Bachelor’s Degree, preferably in business, real estate, or finance.

Minimum of five years related experience.

Strong understanding of financial terms and principles and ability to analyze and conduct complex financial and business decisions.

Preferable Yardi and Kardin accounting software experience.

Ability to effectively resolve situations or complaints from tenants, employees, or management.

Proficient in Microsoft Word and Excel.

Ability to express ideas clearly in written and verbal communications, with the capability to create complex financial and business-related documents.

Strong organizational skills and attention to detail.

Proven record of providing excellent internal and external customer service.

Equal Opportunity Employment

Avison Young

is proud to be an equal opportunity employer, committed to promoting diversity and inclusivity within our workforce. Our non‑discrimination policy ensures that all individuals are treated equally, regardless of race, gender, religion, sexual orientation, or disability. We believe in fostering a positive and inclusive work environment that values accessibility and fair recruitment practices for all employees. We hope you will join us in creating a workplace that is fair, equitable, and welcoming to all.

Benefits

Traditional and Roth 401(k) with generous employer match and immediate vesting

12 weeks of Paid Parental Leave after one year of tenure

Medical, Dental, Vision Insurance

Company‑paid Life and AD&D Insurance

Company‑paid Short & Long‑Term Disability

Voluntary Critical Illness and Accident Coverage

Healthcare, Dependent Care, Commuter & Transit Pre‑Tax Benefits

Wellness program

Employee Assistance Program (EAP)

Work‑Life Balance

Competitive paid vacation days

2 personal / wellness days

Paid holidays plus 2 floating holidays

Annual volunteer day for Day of Giving

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