Housekeeping Shift Manager

WE LOVE OUR WORK.

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Management

Manage EVS and hotel housekeeping team members during assigned shifts, including room attendants and support staff. Assign daily work schedules and inspect completed work for quality and compliance with standards. Respond promptly to guest requests, service recovery needs, and cleanliness concerns. Train, coach, and motivate staff to improve performance and engagement. 48_Quality Assurance Created with Sketch.

Quality Assurance

Ensure all guest rooms, casino floor, public areas, and back-of-house spaces meet cleanliness and presentation expectations. Monitor inventory levels of linens, chemicals, and supplies; submit replenishment requests as needed. Ensure proper use and storage of cleaning chemicals and equipment in accordance with safety guidelines. Enforce company policies, procedures, and labor standards, including attendance and hygiene. 48_Performance Created with Sketch.

Performance

Complete shift reports, logs, and incident documentation. Collaborate with other departments (Front Desk, Maintenance, Security) to ensure seamless operations. Address performance issues and escalate concerns to senior leadership when appropriate. 48_ Professional Services Created with Sketch.

Assign

Assign daily work schedules and inspect completed work for quality and compliance with standards.