IT Systems Support Specialist

Job Description

Job Description

PAY RANGE : $50,000-$70,000 based upon applicable project / work experience.

THE COMPANY : Intrinsic Development is a full service real estate development company that specializes in upscale multi-family and commercial mixed-use developments. Our organization has built more than 3.5 million square feet of projects, with an additional 300,000 square feet currently under construction. The Intrinsic Development team has successfully developed everything from hospitality venues, to mixed-use, multi-family, hotels, clinics, offices and restaurants across 6 Midwestern states. We are excited to expand into Lee's Summit, Missouri which will be the new home for our corporate office. This expansion coincides with the launch of our new 260+ acre mixed-use development, which will feature approximately 2,900 luxury multi-family units, as well as over 660,000 square feet of retail, office, entertainment, hospitality space, and other related commercial uses.

IT SYSTEMS SUPPORT SPECIALIST POSITION; We are seeking an experienced IT Systems Support Specialist to provide both hands-on end-user support and assist with infrastructure-related projects across our growing portfolio of apartment communities. This role will split time between providing day-to-day technical support to employees, managing IT equipment and user setups, and assisting with the planning, installation, and troubleshooting of IT infrastructure such as camera systems, access control, networking equipment, and community-wide Wi-Fi systems. The ideal candidate will bring a strong foundation in help desk support, systems administration, and infrastructure troubleshooting, with the ability to collaborate with vendors and third-party service providers as needed.

IT SYSTEMS SUPPORT SPECIALIST RESPONSIBILITIES :

End-User Support & Help Desk

• Provide Tier 2 technical support for desktops, laptops, mobile devices, printers, and software applications.
• Support onboarding and offboarding processes : new hire setup, account creation, software access, printer / server drive mapping, and hardware deployment.
• Recommend appropriate hardware / software configurations based on role requirements and order necessary equipment.
• Maintain an accurate inventory of IT assets, software licenses, and user access needs.
• Troubleshoot and resolve day-to-day hardware and software issues; escalate complex issues as appropriate.

Infrastructure & Project Support

Systems & Server Knowledge

General IT Administration

IT SYSTEMS SUPPORT SPECIALIST QUALIFICATIONS :