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Director of Quality

Director of Quality

SoTalentRahway, NJ, US
22 days ago
Job type
  • Full-time
Job description

Job Description

About the Role

A global leader in the personal care and hospitality manufacturing space is seeking a Director of Global Quality Operations to spearhead the strategy, execution, and continuous improvement of quality systems across internal facilities and external partners worldwide. This executive role is central to developing a world-class quality function that aligns with international regulatory standards, strengthens supplier performance, and champions a culture of operational excellence.

Key Responsibilities

Strategic Leadership

  • Develop and drive the global roadmap for quality assurance and control across production, packaging, and distribution channels.
  • Align the quality function with the organization's growth plans, regulatory shifts, and customer satisfaction goals.
  • Lead, inspire, and grow a global team of quality professionals, including engineers, microbiologists, and compliance experts.

Operational Oversight

  • Implement and optimize an end-to-end Quality Management System (QMS) in compliance with ISO, GMP, FDA, and other relevant international standards.
  • Lead cross-functional projects aimed at standardizing product specifications, testing procedures, risk controls, and corrective actions.
  • Ensure global audit readiness and regulatory compliance through proactive monitoring and continuous internal review processes.

    • Supplier & Manufacturing Quality

  • Manage qualification and performance programs for global suppliers and third-party manufacturers.
  • Collaborate with sourcing, R&D, and operations teams to ensure suppliers consistently meet product and process standards.
  • Oversee contract manufacturing quality performance across regions including Asia, Europe, and North America.

    • Customer-Centric Compliance

  • Lead the investigation and resolution of customer complaints and quality feedback.
  • Ensure all products meet regulatory, safety, and labeling requirements across global markets.
  • Maintain ongoing awareness of changes in global regulations and ensure timely adaptation within the organization.

    • Performance Metrics & Continuous Improvement

  • Define and monitor quality KPIs, driving cross-functional improvement initiatives using Lean, Six Sigma, and other methodologies.
  • Integrate digital tools and automation for improved visibility, predictive analytics, and real-time quality control.
  • Embed a culture of data-driven decision-making and continuous enhancement of systems and practices.

    • Change & Culture

  • Act as a key driver of change to build a strong quality-first mindset across business functions.
  • Mentor global team members and create clear pathways for talent development and succession planning.
  • Serve as a trusted advisor to senior leadership on product safety, regulatory risks, and operational integrity.

    • Required Qualifications

  • Bachelor's degree in Engineering, Life Sciences, Business, or a related field (advanced degrees preferred).
  • 15+ years in progressive quality leadership roles within highly regulated industries such as cosmetics, pharma, personal care, or consumer products.
  • Proven success in building and managing global quality systems across vertically integrated and contract manufacturing environments.
  • Deep understanding of ISO standards, GMP practices, and regulatory bodies including FDA, EPA, and international equivalents.
  • Experience leading audits, driving CAPAs, managing quality documentation, and navigating complex compliance frameworks.

    • Key Competencies

  • Leadership & Influence : Skilled at building high-performing teams and gaining buy-in across cross-functional and multicultural teams.
  • Strategic Thinking : Able to align quality functions with long-term business and regulatory landscapes.
  • Communication : Strong written, verbal, and presentation skills, with the ability to convey technical information clearly to various stakeholders.
  • Problem Solving : Analytical mindset with proven ability to troubleshoot, optimize processes, and implement sustainable improvements.
  • Change Management : Adept at leading organizations through transformation, including systems upgrades, regulatory changes, and cultural shifts.
  • Technology Proficiency : Familiarity with digital quality tools, ERP / QMS systems, and MS Office Suite.

    • Preferred Experience

  • Experience working within a global matrix organization.
  • Background in hospitality or travel-related manufacturing is a plus.
  • Exposure to demand planning, forecasting, or supply chain optimization tools.

    • What You'll Gain

  • The opportunity to build and scale a high-impact quality function across global markets.
  • A leadership platform to shape product integrity, safety, and reputation for an internationally recognized brand.
  • A collaborative and dynamic environment that values innovation, continuous learning, and operational excellence.
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