IT Support Specialist

At Verinext, we firmly believe that work should be as enjoyable as it is rewarding. Our team-oriented culture isn't just a buzzword; it's a cornerstone of our success. We're incredibly proud to have been recognized as a "Best Place to Work" by the Philadelphia Business Journal for 10 consecutive years.

Verinext is seeking a skilled IT Support Specialist for a contract role based onsite in Marcus Hook, PA. This position plays a critical role in maintaining seamless IT operations, delivering exceptional customer support, and executing technology projects aligned with organizational objectives. The IT Support Specialist will provide hands-on technical assistance, manage hardware and software configurations, and ensure compliance with established protocols. This role requires a proactive, detail-oriented professional capable of addressing user needs efficiently while adapting to evolving priorities in a dynamic environment.

Position Responsibilities

• Deliver prompt technical support to end-users via in-person visits, phone, email, or remote access tools.
• Deploy and configure desktop computers, laptops, and printers, adhering to asset management guidelines.
• Maintain and enhance knowledge of the different hardware and software systems to optimize performance.
• Address user inquiries and issues professionally, escalating complex cases to appropriate team members when necessary.
• Prioritize and manage support requests based on urgency and business impact.
• Document issue resolutions, track service requests, and ensure adherence to compliance processes, including SOX requirements.
• Follow IT support protocols, logging all incidents accurately in the ticketing system.
• Stay updated on current hardware, software, and network configurations to provide effective support.
• Participate in additional IT initiatives or tasks as directed by leadership.

Provide on-call support availability for 24 / 7 / 365 operations as needed.

Requirements

Position Requirements

Preferred Qualifications

Benefits