Card Services Specialist

Job Title

Provides support to all employees and members for all E-Commerce services in accordance with the Credit Union's established policies, procedures, and core values. To achieve the objectives of the Credit Union, these responsibilities shall be executed promptly, courteously, and accurately.

Functions include :

• Member marketing of the Credit Union and maintaining knowledge of all services offered to support the Credit Union's Vision and Core Values.
• Complete daily activity on Visa debit and credit card functions, which may include but not be limited to ordering new and replacement cards, processing file maintenance requests, processing limit increases / decreases and working the XX Daily reissue list.
• Responsible for debit and credit card chargeback processing.
• Responsible for monitoring and reporting of account and access device fraud and for investigating fraud related chargebacks as needed.
• Assist BSA Department with card fraud mitigation options and forward recommendations to the Payments Manager and BSA and COO for consideration.
• Responsible for Contact Event Management.
• Responsible for input of domestic and international wire transfers, ensuring all required documentation is provided, in Fedline for verification, OFAC checks on incoming wires and all related general ledger entries.
• Responsible for providing support for member service directed telephone inquiries.
• Assist with maintaining member share draft accounts, including recommendations for closure, resolving encoding errors, and reporting to ChexSystems as needed.
• Responsible for maintaining familiarity, compliance and proficiency with all policies and procedures, as well as regulations and association / vendor rules pertinent to job responsibilities.
• Actively contribute to the success of the Credit Union by working positively within the department and with co-workers. Crosstrain and perform the duties of other E-Commerce staff as needed.
• Perform other duties as assigned.

Prerequisites for the position :