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IT Field Support Specialist - Imaging

IT Field Support Specialist - Imaging

NewGen Technologies (Maryland)Columbia, MD, United States
13 hours ago
Job type
  • Full-time
Job description

NewGen Technologies continues to support a long term program. We are looking for a skilled  IT Field Support Specialist  to join the team.

Responsibilities

  • Utilizes MDT servers to deploy latest computer image to new and recycled computers.
  • Fulfills equipment requests for newly imaged workstations according to daily work priorities.
  • Configures computers, communications devices and peripheral equipment.
  • Trains site personnel in proper use of imaging tools.
  • Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
  • Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
  • Maintain government and / or vendor-manufactured fiber optic modems, multiplexer, fiber optic / Ethernet cables & telephone systems
  • Ensures image benches are operational. If operational status is lost alert proper management team.

Requirements

  • TS / SCI FSP Clearance
  • Minimum education and experience level : High school / GED and 4 years of experience, AND 8570 Certification
  • Security + preferred
  • Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals.
  • Well-versed in installing windows, software, applications, antivirus and patches.
  • Demonstrated ability to read and understand technical manuals and schematics.
  • Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access).
  • Able to manage time and priorities effectively.
  • Able to work efficiently with minimal supervision.
  • Proficient in working with end-users remotely.
  • Demonstrated expertise in Microsoft Windows 7 and 10.
  • Familiar with Active Directory security and policies.
  • Excellent analytical and problem solving skills.
  • Outstanding communication skills to relate with team members and support workers.
  • Must be able to drive a company vehicle and lift 50 lbs.
  • Must be available to work an 8 hour shift between the hours of 6am-and 6pm, as determined by management.
  • About Us

    NewGen is a technology consulting services company solving some of the public and private sectors’ toughest challenges across Enterprise Management, Cyber Security and DevOps. While we are vendor agnostic, many of our consultants offer expertise in IBM products an-d services. We know that to find and hire the best fit, we must offer interesting work at the best rate possible. By partnering with us, you will find opportunities that leverage and grow your technical abilities and offer you the flexibility you require.#CJ

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    Field Support Specialist • Columbia, MD, United States

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