Sr. IT Technician

By combining first-hand knowledge of what cannabis users want with the most advanced technology and cutting-edge design, Puffco hasn't just grown a company : we have started a movement that will mainstream cannabis enjoyment for the world.

The company was founded in 2013 with a singular mission : to bring consumers the pleasure of a full-spectrum cannabis experience. Unlike other products which offer only a fraction of the full potential of cannabis, Puffco has focused on bringing the richest and most fulfilling experience possible. Puffco products are adored by consumers and critics alike and have won numerous industry and technology awards.

In addition to consumer success, Puffco continually revolutionizes the cannabis industry. Puffco's corporate culture is built on a team laser-focused on working together to realize the company's mission and vision. We strive to ensure a driven and unique business culture that respects and honors employees, partners, and customers. Puffco has also been listed by MG Magazine as one of the 50 best companies to work for.

We are seeking a highly skilled and proactive Senior IT Technician to support and enhance the operation, security, and reliability of our organization's IT systems and infrastructure. This individual will provide advanced technical support, administer core systems, and help lead continuous improvement efforts across the IT environment. Acting as a critical liaison between the frontline IT support team and the IT Manager, this role ensures effective system operations, service availability, and cybersecurity compliance.

Job Duties

IT Operations & Support

• Serve as Tier 2 / 3 technical support, managing escalated tickets from a managed service provider (MSP), resolving complex IT issues, and providing day-to-day technical assistance across the organization.
• Deliver white-glove Executive Support, ensuring rapid response and minimal disruption for high-priority users.
• Manage, maintain, and upgrade endpoint hardware, including desktops, laptops, mobile devices, and peripherals across macOS, Windows OS, and iOS platforms.
• Provide advanced support for conference room systems, including Zoom Rooms and presentation software, with responsibility for running All Hands meetings and ensuring reliable, high-quality technical execution.

Network & Infrastructure

Systems Administration

Project Engineering

Experience & Skills

Education

This hybrid role is based out of our Los Angeles HQ and requires in office work 2-3 days per week.

The compensation range for this role is $85,000 - $95,000 for candidates based in Los Angeles, CA. Individual compensation is determined based on experience and skillset.

Perks and Benefits :

EQUAL EMPLOYMENT OPPORTUNITY

Puffco strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Puffco's recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Puffco may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

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