Manager of Rates and Revenue

Job Description

Job Description

Position Summary

The Rates and Revenue Manager is responsible for developing and implementing strategic utility rate structures to stabilize revenue streams, while ensuring compliance with regulatory standards and considering affordability for essential use customers. The role will be pivotal in financial planning, rate structuring, and collaborating cross-functionally to drive sustainable revenue growth for the organization. This position will provide New Braunfels Utilities (“NBU”) with guidance relating to impact fee design, cost of service studies, rate structures, tariffs, water contracts, legal requirements, and revenue sufficiency, which will feed into the development of a Rates and Revenue Strategy.

Essential Duties & Responsibilities

TECHNICAL RESPONSIBILITIES

• Leads strategy, development, and implementation of NBU’s rates across all electric, water, and wastewater services to drive greater revenue certainty, increase budget discipline, better align revenues and expenditures, obtain favorable credit ratings, and provide rate predictability for ratepayers.
• Leads NBU’s billing and metering functions ensuring accuracy of operations and revenue collection.
• Manage and oversee the billing and metering department and all its operations
• Coordinate and communicate with various departments to ensure accuracy in billing and metering operations
• Develop and implement billing and metering policies and procedures
• Ensure compliance with financial and legal regulations
• Resolve any issues related to billing and metering processes
• Train and guide staff members on billing and metering operations and procedures
• Prepare and present reports to senior management
• Manage customer complaints related to billing and metering
• Monitor revenue streams and identify any discrepancies
• Ensures alignment of Rates and Revenue Strategy with NBU’s overall financial objectives to minimize rate increases while meeting all financial obligations, satisfying all indenture requirements and Board policies, and maintaining NBU’s credit ratings.
• Collaborates with Finance leadership to develop and obtain Board approval for NBU’s Budget and Financial Plan, which determines the revenue requirements to operate and maintain the electric, water, and wastewater infrastructure.
• Collaborates with Operations and Engineering teams to align revenue strategies with infrastructure investments and operational goals and drive initiatives that will enable improvement in planning, efficiency, margins, controls, and customer experience.
• Spearheads NBU’s rate development and revenue forecast process, partnering with leaders across Finance, Operations, Engineering, Legal, and Administration to analyze and model various inputs, data, and assumptions from NBU’s 10-year financial plan, operating budgets, capital project budgets, and associated financing costs.
• Leads NBU’s rate proposal review process, in coordination with the budget process, to obtain approvals for bi-annual rate plans. This process includes coordinating with internal and external partners to prepare and conduct presentations and reviews with NBU’s Board of Trustees, New Braunfels City Council, the Community Advisory Panel, public constituents and representatives, community organizations and groups, independent consultants, and other stakeholder groups.
• Manages various external studies and independent reviews that inform the rates and budget development, proposal, and reporting processes. These studies and reviews may include Cost of Service Studies for electric, water, and wastewater services, independent reviews of rates and budget, revenue reserves studies, engineering inspection studies, and other studies related to rates, revenue, and costs.
• Leads development of pricing and forecasting models and analysis to project revenues, assess rate impacts, support long-term financial planning, and support data-driven recommendations and decision-making overall.
• Establishes and monitors key performance indicators (“KPIs”) for rates and revenue, making data-driven decisions to achieve NBU’s overall financial objectives and targets.
• Oversees revenue-related budgeting, forecasting, and financial reporting and assesses financial risks associated with rate structures and revenue projections, developing, and implementing risk mitigation strategies.
• Presents financial information to NBU’s Board of Trustees on a recurring basis.
• Drives strategies and initiatives to optimize revenue streams, including rate structuring, demand forecasting, and pricing analysis.
• Directs monitoring of consumption and payment collection and coordinating with the Customer Service department to identify and correct billing and metering issues.
• Manages preparation of monthly and quarterly electric, water, and wastewater reporting for financial management. Promotes efforts to reduce loss and enhance revenue.
• Ensures compliance with NBU’s Board of Trustees’ policies for ratemaking.
• Ensures compliance with regulatory policies and frameworks, including ratemaking process.
• Performs other related duties and projects as assigned at the discretion of the Chief Financial Officer.

SUPERVISORY RESPONSIBILITIES

KEY WORKING RELATIONSHIPS

GENERAL RESPONSIBILITIES

Other Minimum Qualifications

Preferred Experience :