Operations Team Leader (Call Center)

Join Answering Service Care 50 Years in Business : Where Excellence in Customer Engagement Meets Innovation.

Be a Leader in Customer Service Excellence :

Join Answering Service Care as an Operations Team Leader

At Answering Service Care , we're more than a business communication servicewe're innovators in delivering exceptional customer experiences across diverse industries. Rooted in professionalism, adaptability, and forward-thinking , we're redefining service delivery to create lasting connections between businesses and their clients.

Our Mission :

To forge seamless, tailored communication solutions that nurture relationships and consistently exceed expectations. We're eager to connect with you if a passion for customer service and leadership drives you.

Operations Team Leader Role :

Empathize. Communicate. Resolve. Lead.

As a call center Operations Team Leader , you'll be a key player in ensuring our team thrives and delivers exceptional service. You'll lead by example, handle sensitive information with care, and uphold high professional standards, driving the success of our organization.

What You'll Do :

• Oversee and Support Agents : Manage the floor, ensuring agents meet quality standards and feel empowered to succeed.
• Resolve Problems : Provide guidance to agents in handling challenges, errors, and complaints during customer interactions.
• Assist HR : Support the Human Resources team by facilitating walk-in applicants and onboarding processes when needed.
• Monitor Quality : Assist in maintaining high-quality service by monitoring agents' performance and providing constructive feedback.
• Reporting : To track performance and results, prepare and manage reports using database tools and word-processing software.

What We're Looking For :

Why Join Answering Service Care?

Compensation :

At Answering Service Care, we're thrilled to announce our aggressive pay structure. We believe in recognizing and rewarding hard work and dedication. That's why our starting wages are among the best in the industry :

Weekly Direct Deposit

Pay : $19.23 hr.

We're committed to supporting our team members as they excel in their roles and contribute to our collective success.

Benefit Highlights :

Our Core Values :

We'd love to hear from you if you're ready to lead with purpose, inspire excellence, and grow in a supportive environment!

Apply now to start your journey as an Operations Team Leader with Answering Service Care where your talent is valued and your potential is limitless.

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