Principal Systems Engineer II

Job Title : Principal Systems Engineer II Job Location : Remote (CST / EST Time Zones only) Job Description : You will be responsible for systems architecture, design, administration, documentation, configuration, optimization, and troubleshooting across the Client enterprise.

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The individual will participate in the ongoing support of system assets using current and emerging technologies.

With an internal SLA objective of 5 9's, s / he will maintain overall capability health in a 24 / 7 environment and carry out tasks based on business objectives and strategy.

The successful candidate must be a self-starter, manage multiple tasks and projects simultaneously, own deliverables end to end, prioritize workload effectively, and thrive in a dynamic environment.

This individual must also work well under pressure to meet ongoing and overlapping deadlines within short time constraints.

Responsibilities : Provide senior leadership on all design and standards issues, including analysis, development, implementation, as well as training and mentoring of technologies Evaluate, test, develop, and implement complex technical solutions to address various business problems.

This includes hardware, software, configuration standards, and creating solutions focused on driving business value.

Responsible for supporting system infrastructure, including but not limited to compute, storage, and virtualization assets.

Oversees proactive grooming, life cycle management, upgrades, capacity management, and high priority incident, change, and problem management.

Manages highly visible / risky changes and ensures infrastructure is running efficiently.

Acts as TOps liaison to peers in Engineering, Architecture, Information Security, and Production Support.

Works closely with Engineering and Security to stay abreast of upcoming TOps-related initiatives and notify these groups of re-occurring issues.

Align systems solutions / technologies to complement and support business / strategic plans.

Make recommendations for emerging, new, and altered technologies that would contribute to system productivity and cost savings improvements.

Establish system management criteria and develop, maintain, and monitor procedures and policies.

Coordinate appliance and software upgrades with vendors and teams as necessary.

Coordinate capacity planning and analyze information for hardware tuning and integration.

Issue technical bulletins to inform users of system changes and act as technical advisor.

Provide the CTO office with regular reports detailing network usage, security, voice system service levels, maintenance, turnaround, and response times.

Schedule and coordinate with the Security team to conduct System and Information Security assessments.

Coordinate the development of a comprehensive Systems Disaster Recovery Plan, maintain the plan, and conduct periodic testing.

Develop written procedures, engineering drawings, and other technical documentation.

Coordinate and direct preventative maintenance of significant systems components.

Communicate to the global organization on the support efforts of project-related items.

Ability to handle multiple tasks concurrently with competing deadlines.

Limited supervision and direction are provided, as this individual can operate and drive results and set priorities independently.

Champion standard change management and configuration policies.

Demonstrate sound judgment in solving and identifying problems in advance and proposing solutions.

This individual must work effectively with Principal to VP level employees within the function, across functions, and external parties.

This individual must demonstrate favorable results through regular leadership and influencing others to be successful.

Qualifications : Bachelor's Degree or equivalent work experience.

10+ years of relevant experience in Windows, Linux, and hybrid cloud environments.

Commitment to achieving 100% uptime.

10+ years of experience with enterprise-level systems architecture, design, and support.

Minimum 5 years serving as a technical lead or architect on complex infrastructure projects.

Deep technical expertise and hands-on experience with Windows Server and Roles (IIS, DHCP, DNS, Clustering), including system security hardening and performance optimization.

Deep technical expertise and hands-on experience with Linux administration (preferably Ubuntu), including system security hardening and performance optimization.

Mastery of enterprise identity systems, including Microsoft Entra ID and Active Directory.

Excellent proficiency with Microsoft 365 solutions, including Exchange, Intune, and Office suite solutions.

Proven expertise in automation and Infrastructure as Code at scale (e.g., Ansible, Terraform, Bash, Python) for provisioning, configuration management, and orchestration.

Experience with Scalr and Rundeck are preferred.

Strong knowledge and experience designing, implementing, and managing VMware vSphere / ESXi environments, including advanced architecture and integration with enterprise storage and networking.

Proven experience designing, managing and integrating enterprise SAN / NAS / Object solutions with multi-protocol support (iSCSI, NFS, SMB, NVMe-oF, FC, S3) Strong understanding of how systems communicate over a network or the internet, including L2, L3, L4, and L7 of OSI, DNS, and DHCP.

Experience with enterprise disaster recovery and business continuity planning and implementation.

Expertise with enterprise security practices, including certificate management and patch lifecycle management (e.g., WSUS, Ansible, or equivalent).

Expertise with malware and endpoint protection platforms, spam reduction solutions, and email security.

Experience architecting and managing enterprise backup and recovery platforms (e.g., Veeam, Rubrik) in mixed workload environments.

Proficiency with monitoring and observability platforms to detect, diagnose, and prevent service interruptions.

Experience managing the day-to-day operations of data centers.

Excellent verbal and written communication skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders.

Demonstrated ability to deliver multiple complex projects on time and within scope.

Self-motivated, detail-oriented, and capable of both leading teams and working independently.

• 3rd party and subcontract staffing agencies are not eligible for partnership on this position.

3rd party subcontractors need not apply.

This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future