IT Support Specialist

IT Support Specialist

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IT Support Specialist

Salary

$29.34 - $39.97 Hourly

Location

Stillwater, MN

Job Type

Full Time

Job Number

25-00163

Department

Information Technology Dept

Division

Enterprise Support Services

Opening Date

11 / 06 / 2025

Closing Date

11 / 19 / 2025 11 : 59 PM Central

Description

Benefits

Questions

JOB SPECIFICS

The IT Support Specialist works in a team environment in the Enterprise Support Services Division within the Information Technology Department. This position is the first point of contact that provides timely, quality support and assistance to end users across the County. Support will include responding to customers inquiries, escalating incidents to the appropriate support group, and performing necessary follow ups. Duties related to the position include covering the Service Desk and routing calls, assisting end users with PC related, software and hardware problems, logging and entering requests into the IT Service Management application.

DESIRABLE EXPERIENCE :

Paid work experience in using automated help / service desk software

Paid work experience supporting Microsoft 365 products including Windows Operating System, Active Directory, Configuration Management, Office Suite and Teams

Paid work experience in providing workstation hardware and software support for end user’s inquiries

Paid work experience in troubleshooting end user’s issues utilizing technical knowledge, electronic knowledge databases and standardized procedures

Paid work experience in maintaining inventory and asset reporting

HOURS / DAY S : Monday through Friday, 8 : 00 a.m. to 4 : 30 p.m. Work schedules (hours and days) and location are subject to change based on department needs.

SELECTION TECHNIQUE : Your training and experience will be rated based on the required application material submitted and the top scoring candidates will be forwarded to the hiring department for further consideration.

ANTICIPTATED HIRING RATE : $29.34 to $34.66 Hourly

E-Verify Participation : Washington County participates in the federal E-Verify program. This means that Washington County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Washington County is required to give you written instructions and an opportunity to contact DHS and / or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.

E- Verify Participation Poster ()

Right to work Poster

JOB SUMMARY

The IT Support Specialist performs basic information technology support activities in systems administration, network administration, applications systems design / development, database design / development or administration, business analysis, service desk support and / or workstation / end user support.

EMPLOYMENT CRITERIA

MINIMUM QUALIFICATIONS : This position requires a Bachelor's degree in Information Technology or related field and one (1) year of information technology experience in area of assignment (i.e. system administration, network systems administration, applications design / development, database design / development or administration, web design / development or administration and workstation / end user support); OR, an Associate degree in Information Technology or related field and three (3) years of information technology experience in area of assignment; OR, an equivalent combination of education and job-related work experience that totals five (5) years in area of assignment.

CORE COMPETENCIES, JOB SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE

Core Competencies () outline essential business and professional traits necessary to perform this job.

• Support and prioritize a welcoming and respectful workplace that fosters diversity and encourages contributions from all individuals;
• Provide inclusive and equitable service to all members of the community with dignity and respect;
• Demonstrate support for the County’s diversity, equity and inclusion program;
• Demonstrates knowledge of the theory, principles and practices in area of assignment (systems administration, network systems administration, applications design / development, database design / development or administration, web design / development and / or workstation / end user support);
• Demonstrates skill in providing information technology related customer service to users having varying levels of technical expertise; and
• Demonstrates skill in analyzing computer hardware and software problems.

DUTIES & RESPONSIBILITIES

Provides basic information technology user support :

Perform other duties as assigned.

WORK ENVIRONMENT

The work will involve remaining in a stationary position for extended periods of time, although the incumbent will need to move about inside the office to access files or equipment from time to time, and may occasionally need to travel to other sites to perform work or interact with other professionals. The ability to operate and interact with computers or other office equipment, via keyboard, mouse, touch screen, or other Human Interface Device (HID) is required. The incumbent will be exposed to noise and a regular flow of people around an office environment, assigned to changing priorities and occasionally required to work outside of typical business hours to meet project deadlines, or be available on an on-call basis for special projects or to provide support. The incumbent may occasionally need to move or transport moderately heavy objects, such as computer equipment and peripheral, unbox, install, inspect, troubleshoot and repair computer equipment, position themselves to inspect and maintain computer equipment under desks, beneath raised flooring, above suspended ceiling, in data closets, cabling channels / trees, or equipment racks. Additional physical / mental requirements that occur may not be listed above, but are inherent in performing the position's essential functions.

This job description is intended to describe the kinds of tasks and level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The County retains the discretion to add or change the contents of this job description at any time.

Washington County offers a comprehensive benefit package () including paid time off, holidays, medical, dental, vision, life and long-term disability insurance.

For a more detailed overview of our AFSCME exempt (salaried ) benefit package, click here () .

For a more detailed overview of our AFSCME non-exempt (hourly) benefit package, click here () .

01

Please indicate which of the following minimum qualifications you possess :

A Bachelor's degree in Information Technology or related field and one (1) year of information technology experience in area of assignment (i.e. system administration, network systems administration, applications design / development, database design / development or administration, web design / development or administration and workstation / end user support)

An Associate degree in Information Technology or related field and three (3) years of information technology experience in area of assignment

An equivalent combination of education and job-related work experience that totals five (5) years in area of assignment

None of the above

02

If you indicated meeting the minimums by having an equivalent combination of education and experience, please briefly describe the combination and explain why you feel it is equivalent. (If you answered "No" to the above question, enter "NA" in the text box.)

03

Do you have paid work experience in using automated help / service desk software?

Yes

No

04

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

05

Do you have paid work experience supporting Microsoft 365 products including Windows Operating System, Active Directory, Configuration Management, Office Suite and Teams?

Yes

No

06

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

07

Do you have paid work experience in providing workstation hardware and software support for end user's inquiries?

Yes

No

08

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

09

Do you have paid work experience in troubleshooting end user's issues utilizing technical knowledge, electronic knowledge databases and standardized procedures?

Yes

No

10

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

11

Do you have paid work experience in maintaining inventory and asset reporting?

Yes

No

12

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

Required Question

Employer

Washington County (MN)

Address

14949 62nd Street North Stillwater, Minnesota, 55082

Phone

651-430-6081

Website

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