Account Support Specialist

Pro Disposal Inc. collects trash and recycled materials in the Central Pennsylvania Region. Currently, we operate out of four regions of Portage, Johnstown, Altoona, and Philipsburg and serve customers in eight counties. We are currently seeking an Account Support Specialist to help fulfill the needs of our growing customer base. The Account Support Specialist position is essential in ensuring accuracy and efficiency in tracking, recording, and managing the company's billing and receivable processes. This position requires an understanding of financial principles, a strong attention to detail, and excellent communication skills to effectively interact with both customers and internal teams. The role supports the company's financial goals by ensuring timely invoicing and receivables while upholding high standards of customer service.

Key Responsibilities :

• Develop, implement, and maintain internal processes to enhance efficiency and accuracy in accounts receivable operations.
• Process and record client invoices in a timely and accurate manner, coordinating with departments as needed.
• Manage customer accounts, following up on all account information (emails, payment information, balance information, etc.) through effective communication and applying respective policies.
• Perform regular account reconciliations to ensure accuracy in accounts receivable balances.
• Conduct account analysis, identifying and resolving discrepancies and outstanding balances.
• Generate and submit daily, weekly, and monthly financial reports to management and relevant entities.
• Collaborate with internal departments such as sales and field teams as necessary to resolve any account issues.
• Provide administrative support, including printing, scanning, and document creation as needed.
• Manage customer inquiries and concerns professionally, ensuring customer satisfaction and adherence to company policies.

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