Operations Client Service, Senior Associate

Client Service Senior Associate

Client Service Senior Associate with experience in relationship management, strong verbal and written communication skills, and must possess leadership and problem-solving skills. Minimum of 1-3 years of related experience, preferably in insurance financial services industry, BS / BA degree required. Knowledge of double-entry accounting, including ledger preparation / review / controls is a requirement. Position is located in our Kansas City, MO office and will be part of a 810 person team supporting approximately 15 clients.

The team you will be joining plays an important role in the overall success of the organization. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. To make that happen we need teams like yours to help navigate employees and the organization as a whole. In your role you will strive for cutting-edge solutions, that are straightforward and scalable. You will help us build resilience and execute day to day deliverables at our best. Join us if making your mark in the financial services industry from day one is a challenge you are up for.

As Client Service Senior Associate, you will :

• Accountable to the client for all service deliverables versus contracts, SLAs, KPIs
• Ownership of all client escalations, issues and incidents to resolution
• Responsible for ongoing review of op model effectiveness and driving required changes
• Implements review meeting structure and leads service remediation meetings
• Collaborates closely with Service Delivery and Accounting to drive accountability for delivery improvements to client
• Closely interacts with Product, Business Onboarding teams and Global Delivery
• Coordinates / manages new services, products, funds, market openings, client corporate activity, fund restructures closures etc.
• Leads client through change activity related to operating model enhancements
• Supports CS Lead in all activities and deliverables to client
• Daily / weekly / monthly service monitoring, production of client-specific MI & trends
• Initiatives and project tracking
• Maintains client documentation tracker and action plan
• Production of client meeting material and performance reporting

These skills will help you succeed in this role :

Salary Range : $47,840 - $80,600 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ. Employees are eligible to participate in State Street's comprehensive benefits program, which includes : our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.