Application Support Specialist II

Application Support Specialist II Tucson, AZ

Base pay range : $21.00 / hr $31.00 / hr

Responsibilities

A client with Kforce is seeking an Application Support Specialist II to join their team in Tucson, AZ. Summary : In this role, the Application Support Specialist will help bring stability to the company's Virtual Expert Portal (VEP) by gathering issues (bugs and enhancements) in VEP from various inputs (surveys / focus groups, Slack, Expert and manager interactions, etc). The Application Support Specialist will be tasked with escalating and prioritizing these issues by partnering with Engineering and Product Management teams advocating on behalf of our customers (the experts) to drive resolution. Excellent communication, interpersonal skills, combined with technical skills are essential to success in this role.

• Escalates and prioritizes defects and enhancements with Product Development / Product Management, advocating for our customers (the experts) on the appropriate resolutions
• Communicates back to our customers (the experts), closing the loop on every interaction with a status update the timing and nature of the resolution
• Escalate issues using the JIRA Ticketing system used by the Developers

Requirements

Compensation and Benefits

We offer comprehensive benefits including medical / dental / vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. This job is not eligible for bonuses, incentives or commissions.

Equal Opportunity

Kforce is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Note : Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

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