Strategic Account Manager - Spanish Speaking

Job Description

Job Description

At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.

Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.

We are seeking a driven and experienced  Bilingual Strategic Account Manager  fluent in English and Spanish to manage client accounts, build strong relationships, and drive revenue growth.  The  Bilingual Strategic Account Manager  is part of a Global Account Management team and will report into local Account Management leadership.

Essential Duties and Responsibilities :

Relationship Management

• Manage a complex web of relationships with key stakeholders, up to the C-suite, championing the overall customer strategy for enterprise business outcomes
• Master and maintain deep knowledge of each client’s competitive landscape, including understanding of client’s addressable, serviceable and target markets
• Monitor and communicate internally (and externally, as appropriate) news and / or trends related to client(s)
• Identify and map the customer business and gain insight on value, addressing customer’s priorities, needs, and objectives; proactively identify and anticipate customer requirements, expectations, and needs
• Actively listen (internally and externally) beyond solution needs and openly address conflict
• Ensure alignment of team and extended stakeholders across the company to customer requirements and deliverables; serve as an escalation path for client issues and ensure prompt and accurate resolution
• Maintain a cadence of business reviews (virtual or in person), the purpose of which will be to :
• Monitor and maintain the working relationship between TreviPay and the client
• Discuss the development / evolution of products and services
• Maintain a program of continuous improvement
• Discuss additional enhancements, rollouts, expansion opportunities, etc.
• Review TreviPay’s and client’s performance of contractual obligations
• Understand the client’s growth initiatives and how TreviPay can support those
• Define plans to address strategic action items and measure success
• Develop and sustain trustworthy business and personal relationships at all levels of the customer and TreviPay’s organization

Sales and Growth

Contract Management

General

Desired Strengths and Experience :

Qualifications :

Why you will love working at TreviPay

At TreviPay we believe :

TreviPay is an Equal Opportunity and Affirmative Action Employer.  We welcome all veterans and disabled applicants.

Individuals with disabilities will be provided reasonable accommodation to participate in the job application and / or interview process. Please contact  Recruiting@trevipay.com  to request an accommodation.