Posting Type
Remote/Hybrid
Job Overview
The Technical Account Management Team proactively supports our customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products. As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and KPIs.Job Description and Requirements
Role Responsibilities
Develop a strong understanding of projects impacting your service area and ensuring service impact is minimized
Help guide the resolution of critical customer incidents
Lead technical success plans to ensure customers have a positive and successful experience using Relativity
Be accountable for the quality of Service provided; ensuring future demand from growth and projects is understood and factored into capacity planning for customers
In the role of an SME, work collaboratively with cross-functional teams to enhance the product and create a better customer experience across multiple verticals
Drive internal service review meetings covering performance, service improvements, quality, and process
Partner with other senior level team members in Product, and Engineering as needed to troubleshoot and resolve customer incidents
When interacting with our customers, takethe initiative toprovidethe best practiceson theuse ofRelativity
Maintain the flexibility to work other time frames as needed or requested
Commitment to and consistent demonstration of core company values
Contributeto and follow Knowledge-Centered Support (KCS) processes and best practices
Exhibit subject matter expert (SME) knowledge in Relativity
Relativity Certified Administrator required
Preferred Qualifications
Relativity is committed to competitive, fair, and equitable compensation practices.
This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.
The expected salary range for this role is between following values:
$100,000 and $150,000The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
Senior Technical Account Manager • Indianapolis, IN, United States
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet ...Show more
Senior Director of Software Engineering.Lead the Future of AI‑Driven, Automation‑First Engineering with an opportunity to shape enterprise‑wide engineering vision while remaining close to modern te...Show more
Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your...Show more
Route Sales Representatives are critical to our success at FritoLay! Our Route Sales Representatives are responsible for delivering, selling, and merchandising FritoLay's complete line of products ...Show more
Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose.While working in a dynamic, welcoming, and collaborati...Show more
At WorldTrips, a proud member of the Tokio Marine HCC group of companies, we believe in more than just businesswe believe in empowering our people.As a global leader in specialty travel medical and...Show more
At Gallagher, we're looking for a Client Service Manager to join our Commercial team.In this role, you'll work closely with clients and colleagues to provide exceptional service and deliver tailore...Show more
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!.The Technical Account Manager (TAM) is responsible for actively driving and mana...Show more
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio.Senior Technical Account Manager.If you're looking for an exciting opportunity to grow in a innovative ...Show more
Amelia, United States; Athens, United States; Akron, United States; Bremen, United States; Carmel, United States; Cincinnati, United States; Circleville, United States; Cleveland, United States; Co...Show more
Amazon is seeking a skilled Call Center Specialist to join their dynamic team and contribute to delivering world-class customer service.As part of Amazon's mission to continually raise the bar for ...Show more
Employee Benefits Account Manager.This is an ideal opportunity to work at a growing organization with a strong family culture.Shepherd Insurance is a privately-owned insurance agency that has deliv...Show more
The Technical Solution Leader is a senior-level role responsible for defining, designing, and guiding the delivery of technology solutions that align with business objectives.This position combines...Show more
At ABB, we help industries outrun - leaner and cleaner.Here, progress is an expectation - for you, your team, and the world.As a global market leader, we'll give you what you need to make it happen...Show more
Host Healthcare is seeking an experienced Rad Tech for an exciting Travel Allied job in Columbus, IN.Shift: Inquire Start Date: 05/18/2026 Duration: 13 weeks Pay: $2196 / Week.At Host Healthcare, w...Show more
This position provides order entry for phone, emailed and faxed orders.Key responsibilities include answering the phone, processing incoming customer requests and providing departmental support.Cus...Show more
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.Brown & Brown is seeking a Senior Claims Representative to...Show more
Certified CDJR Technician (All Levels).Leo Chrysler Dodge Jeep Ram of Columbus — Columbus, IN.Location: 3020 N National Rd, Columbus, IN 47201 | Phone: (812) 785-9273 | Apply: https://www.If Mopar ...Show more
