IT Help Desk Analyst - Center Township, PA

Job Description

IT Help Desk Analyst, Center Township, PA

ARDEX Americas () is a global leader in high-performance building solutions. Our purpose is clear : passionately innovating responsible building solutions that deliver lasting performance, reduce environmental impact, and support the evolving needs of our customers. Our culture blends experienced professionals with rising talent to create a meaningful environment where stability meets growth, talent is celebrated, and potential is realized. At ARDEX, we don't just build materials-we build careers, relationships, and a more sustainable future.

We are immediately hiring an IT HELP DESK ANALYST to provide technical support and assistance to users across the ARDEX Americas business (U.S., Canada, Mexico and Latin America), troubleshoot and resolve hardware, software, and network issues, ensuring minimal downtime and helping users stay productive.

This role is ideal for someone who enjoys engaging with people, thrives in a collaborative environment, and is naturally curious about IT technology and how it can improve the workplace. If you're energized by solving problems and helping others succeed through technology, we'd love to meet you.

This position is full-time based out of our Corporate offices, 20 minutes North of Pittsburgh International airport.

What you will do :

• Respond to IT support requests from employees.
• Troubleshoot and fix hardware and software problems.
• Provide excellent customer service and quick resolutions.
• Escalate complex issues to senior IT staff when needed.
• Set up and configure computers and other devices.
• Keep track of PCs, Laptops, cell phones, and other IT assets.
• Share updates and solutions with users and teams.
• Stay current on IT tools and systems.
• Prioritize and manage multiple support requests.
• Document issues and resolutions clearly.

Experience and Skills

What you will bring to ARDEX :

Education

Job Benefits

Be part of the team that's Building Tomorrow at www.ardexamericas.com

ARDEX is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.