Service Desk Manager

A company is looking for a Manager, Service Desk.

Key Responsibilities

Motivate and manage the Service Desk team through performance coaching and regular meetings

Oversee incident management and ensure excellent customer service through defined metrics

Collaborate with other managers to improve operational efficiencies and maintain high technical knowledge

Required Qualifications

Proven experience in managing a service desk or similar team

Strong understanding of information technology and remote desktop support

Experience with performance metrics and customer service excellence

Knowledge of ITIL practices is preferred

Familiarity with various IT technologies, including cloud services and virtualization technologies