Client Relations Travel Specialist - WFH

About the role

The Client Relations Travel Specialist is a client-facing role focused on building strong, long-term relationships with leisure and corporate travelers. Youll act as a trusted advisor for clients, managing their travel needs from initial consultation through post-trip follow-up. The role blends high-touch customer service with operational know-how : youll coordinate bookings, liaise with vendors, resolve issues quickly, and ensure each client receives a smooth, personalized travel experience.

Key responsibilities

Serve as the primary point of contact for assigned clients, responding to inquiries and proactively managing travel needs.

Consult with clients to understand preferences, budgets and special requirements; prepare tailored itinerary proposals and quotes.

Coordinate and confirm reservations for flights, accommodations, transfers, activities and add-ons.

Maintain up-to-date client profiles and interaction histories in the CRM; document notes, preferences and follow-up actions.

Work closely with suppliers and internal teams to secure competitive rates, confirm availability and resolve service issues.

Monitor bookings for changes, cancellations or disruptions and communicate updates promptly to clients.

Manage invoicing, payments and basic post-trip reconciliation as required.

Collect client feedback and escalate recurring issues or improvement opportunities to leadership.

Requirements

13 years experience in client services, travel coordination, hospitality, or related roles preferred.

Excellent verbal and written communication and relationship-building skills.

Strong organizational ability and attention to detail; comfortable managing multiple client accounts.

Effective problem-solving skills and a calm, professional approach under pressure.

Basic computer skills required (Microsoft Office Word and Excel email, internet research, and CRM usage). Experience with online booking platforms or GDS is an advantage.

Flexible availability to support client needs across time zones when necessary.

Professionalism and discretion when handling sensitive client information.

Benefits

Competitive compensation with potential performance-based incentives.

Flexible or hybrid work arrangements may be available depending on company policy.

Opportunities for career development within client services and travel operations.

Supportive team culture, access to industry tools and supplier networks.

Employee travel discounts and partner perks, plus standard benefits where offered