Account Service Representative - (FT)

Dal-Tile is currently seeking an exceptional Account Service Representative to join our TEAM! As the Account Service Representative, we need someone who is ready to provide a variety of support such as increasing sales, service existing customers using key company tracking programs, and utilize product knowledge to match customers with Dal-Tile products.

Expected base pay rates for the role will be between $29,000 and $59,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the compensation package, which depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other company sponsored benefit programs.

Primary Objective :

Increase Dealer product sales within assigned territory. Improve existing business through current Dealers with a focus on the “Studio Direct” program and in line with Corporate and Regional objectives. Develop new business within territory. Work with Regional Sales Management and Corporate Dealer Sales Management to enhance Dealer sales, product mix and overall profitability.

Major Function and Scope :

• Enters all call reports within Salesforce and maintains call cadence
• Services existing Studio Direct Dealers by making sales calls, developing business relationships, keeping them apprised of products, product promotions merchandizing programs, and training dealer retail sales associates.
• Prospects, secures, and registers new Studio Direct Dealers.
• Works with Studio Direct Dealers to specify Dal-Tile products on their residential new and remodel projects.
• Maintains Studio Direct samples and merchandise to position our products as “go to” for the dealer retail sales associates.
• Presents product knowledge seminars to Dealers during their regular sales meetings.
• Reviews, monitors, and tracks product usage by Dealer and provide follow-up data to GSM.
• Establishes working relationship with all dealer customers to ensure complete working knowledge of their business practices and / or protocol and has a total working knowledge of all our marketing support materials and how they can best be utilized.
• Communicates merchandizing trends and competitive products and product-forecasting needs to GSM.
• Performs all other assigned duties as required.

Experience and Knowledge Required :

Competencies :

Self-motivated with the ability to work under little or no supervision. Must possess proven interpersonal skills including influencing and negotiation skills. Strong verbal, written communication, and presentation skills. Must be able to exercise independent judgment and demonstrate solid time management and organizational skills. Has proficient skills using Microsoft Office applications.

Other Pertinent Job Information :

Disclaimer : The information on this description was prepared by Compensation and department management and is designed to indicate the general nature and level of the work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Regional travel is required 50-60% on a regular basis.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include : Company Match on 401k,Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!

Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability / veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.

About Dal-Tile :

Dal-Tile is the largest manufacturer and marketer of ceramic, porcelain, glass and metal tile as well as natural stone, large format slab and countertop products used in residential and commercial spaces across North America.Under its three powerhouse brands — Daltile, Marazzi and American Olean — Dal-Tile leads the industry in both design and product innovation, and is committed to incorporating environmentally-friendly materials, processes, and products throughout its organization.Dal-Tile has more than 9,500 employees in North America and sells its products through a network of more than 300 company-owned sales service centers, stone slabyards and design studios that service a robust network of trade customers. Dal-Tile products are also sold through independent flooring retailers, independent distributors and leading home center retailers nationwide.Founded in 1947 and headquartered in Dallas, Dal-Tile is a division of Mohawk Industries, the leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world.For more information on Dal-Tile and Mohawk Industries, please visit mohawkind.com. For product information, visit daltile.com, marazziusa.com, and americanolean.com.