Application Support Engineer

Job DescriptionJob Description

Made4net is a leading provider of supply chain execution software solutions. Our innovative technology helps businesses optimize their supply chain operations, increase efficiency, and improve overall productivity. With a global presence and a commitment to excellence, Made4net is at the forefront of the industry, serving a diverse range of clients across various sectors.

Purpose of the Job :

The Application Support Engineer is responsible for providing support and ensuring that the applications used within Made4net are effective and efficient. You will provide support to Made4net customers with integrations to make sure clients are set up for whatever they need. This is a customer-focused, hands-on role. The Application Support Engineer works closely with the IT and project management teams to identify and fix software issues and optimize application performance.

Applicants should consider that demanding deadlines and quick responses are an essential part of this job. Made4net provides a 24 / 7 support service and Support Engineers participate in a rotating schedule of off-hours support. We are looking for an experienced support engineer to supplement our team covering our users and partners in the US and the broader North, South and Latin America clients.

SPECIAL NOTE : This role will require travel, up to 25% . Travel to client sites will include participating in client training and go-live. Supply chain execution is a time sensitive mission critical environment.

Description of responsibilities :

• Work with a team of dedicated engineers supporting client operations using Made4net’s applications.
• Providing responses and follow up to client issues and questions through direct phone assistance and ticketing / email system.
• Analyze and troubleshoot system issues and follow escalation procedures according to client service level agreements.
• Periodic follow up with clients to review status and ongoing needs.
• Participate in implementations during initial go live and system upgrades
• This role will require 20-30% travel to client sites
• Participate in a rotating schedule of off hours / on call for clients with 24 / 7 operations.

TRAVEL : this position will require ability to travel up to 25%.

Required Qualifications :

Additional Requirements :

Core Competencies :

Customer Focus- Building strong customer relationships and delivering customer-centric solutions

Tech Savvy- Anticipating and adopting innovations in business-building digital and technology applications

Communicates Effectively- Developing and delivering multi-mode communications that convey a clear understand of the unique needs of different audiences

Job Type : Full-time, salaried exempt. Participates in a rotating on-call schedule.

Work Location : In-Person and Hybrid. Must be within commutable distance to Teaneck, NJ, 07666. This position is hybrid with 3 days a week in office.

Benefits Offered :

Pay : $60,000.00 - $85,0000.00 per year

This position offers a competitive salary package that is commensurate with your years of experience in the field and the specific skills you bring to the role.

Made4net is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to , , , , , , status, genetics, protected veteran status, , or expression, or any other characteristic protected by federal, state or local laws.