Senior Manager, Facilities Monitoring Center, NA

About Vantage Data Centers

Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Position Overview

This role can be based in the following US locations : San Antonio, TX. This is an onsite role (5 days / week).

The Senior Manager, Facilities Management Center (FMC) plays a pivotal role in leading centralized facilities monitoring and incident response across a hyperscale data center portfolio. This role ensures consistent execution of operational protocols, proactive risk detection, and real-time coordination of critical infrastructure events. Acting as the operational bridge between the Director of Infrastructure Operations and shift managers, the Senior Manager ensures high performance, compliance, and continuous improvement in facilities operations.

Essential Job Functions

Operational Leadership

Directly manage FMC shift managers and specialists to ensure 24 / 7 coverage and consistent service delivery.

Oversee real-time monitoring of mechanical, electrical, and environmental systems across all sites.

Ensure adherence to SOPs, escalation protocols, and incident response standards.

Incident & Alarm Management

Lead centralized incident triage and escalation for facilities-related events.

Ensure timely creation and management of bridge lines and customer / internal communications.

Validate incident documentation and support post-event analysis and reporting.

Change & Work Management

Support change management processes including risk assessment, work verification, and customer approvals.

Oversee start / stop work protocols and ensure compliance with level-of-risk procedures.

Risk Management & Preventative Monitoring

Monitor critical systems including chiller plants, chilled water, power, fuel levels, and PUE metrics.

Provide verification of site risk and emergency management readiness.

Customer Communications & Service Requests

Ensure accurate, audience-specific communications during incidents and service requests.

Support customer experience teams with timely updates and SLA-aligned messaging.

Team Development & Quality Assurance

Conduct performance reviews, training, and development for FMC staff.

Implement quality assurance processes to ensure operational excellence and data integrity.

Optimize scheduling, resource allocation, and workflow efficiency.

Technology & Process Enablement

Collaborate with analytics and IT teams to enhance monitoring tools and dashboards.

Drive continuous improvement through feedback loops, SOP updates, and automation initiatives.

Job Requirements

Bachelor's degree in Engineering, Facilities Management, or related field.

8+ years of experience in data center or critical infrastructure operations, with 3+ years in a leadership role.

Strong understanding of mechanical, electrical, and environmental systems in hyperscale environments.

Experience with centralized monitoring platforms (e.g., BMS, DCIM, SCADA) and ITSM tools (e.g., ServiceNow).

Proven ability to lead cross-functional teams in high-pressure, 24 / 7 operational environments.

Excellent communication, organizational, and stakeholder management skills.

ITIL, PMP, or Uptime Institute certifications are a plus.

Physical Demands and Special Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and / or move up to 25 pounds.

Additional Details

This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits

Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown.

#LI-Onsite #LI-HM1

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other's strengths and respecting each other's weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage Data Centers is an Equal Opportunity Employer

Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.

We'll be accepting applications for at least one week from the date this role is posted. If you're interested, we encourage you to apply soon-we're excited to find the right person and will keep the role open until we do!