Talent.com
Operations Partner, Burger King, US Southeast
Operations Partner, Burger King, US SoutheastRestaurant Brands International • Macon, GA, US
Operations Partner, Burger King, US Southeast

Operations Partner, Burger King, US Southeast

Restaurant Brands International • Macon, GA, US
30+ days ago
Job type
  • Full-time
Job description

Join Our Team

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS, BURGER KING, POPEYES and FIREHOUSE SUBS brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

The Operations Partner is responsible for the operational performance of franchise organizations within their markets and the primary account manager for Franchisees with approximately 15 or fewer locations. The Operations Partner works closely with Burger King franchise owners' leadership teams to implement strategies and processes designed to enable delivery of a great guest experience, optimize franchise business and operational performance, and achieve restaurant and company targets. The Operations Partner is also responsible for ensuring that franchisees operate within Burger King standards and policies.

Roles and Responsibilities

  • Conduct holistic franchisee business reviews for key accounts to address all areas of the business : restaurant succession planning, development obligations (midterms, remodels, closures, etc.), operations, sales, profitability, financial health and technology
  • Consult and support franchisees regarding restaurant operations and develop short / mid / long-term plans that lead to productive, efficient & profitable business model
  • Create data-driven, long-term goals and operational & service needs strategies to achieve desired results, in collaboration with franchisee teams and above restaurant leaders
  • Onboard new franchisees and support expansion site preparation

Qualifications :

  • Develop effective professional relationships with restaurant team members, restaurant managers, and above restaurant leaders, enabling the productive and efficient exchange of information and ideas that drive performance.
  • Seed and targeted restaurant training
  • Execution of system-wide operational initiatives : BK Basics, equipment certifications, BKU certifications, LTO training, Hours of Operations, etc.
  • Routine analysis and reporting of operational performance KPI
  • Deploying solutions to drive ops metrics : Average Complaint Ratio (ACR), Speed of Service (SOS), Retention, Training, & Restaurant Evaluation Visits (REV)
  • Protect brand standards in areas such as food safety, restaurant cleanliness, and repair & maintenance by routinely advising franchisee restaurant leadership teams on areas of opportunity and strategies for maintaining excellence
  • Ensure operators complete and execute Corrective Action Plans for all failed REVs
  • Responsible for ensuring great results are achieved the right way with honesty and integrity by reporting restaurant metrics as true reflections of restaurant performance
  • Business review and action plan execution support for FBP / GM / RVP key accounts
  • Preferred Skills :

  • Bachelor's degree in business or related field required
  • 4+ years of operations experience in QSR, retail, food & beverage, or franchised industry
  • Strength in building and developing relationships with clients, colleagues, business partners
  • Skilled in root-cause problem solving methodologies
  • Ability to present operational information both orally and written (PowerPoint)
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
  • Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

    Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

    Create a job alert for this search

    Partner Us Southeast • Macon, GA, US

    Related jobs
    Associate Dentist

    Associate Dentist

    Franklin Dental & Braces - a Benevis company • Allentown, GA, United States
    Full-time
    Associate Dentist at Franklin Dental & Braces - a Benevis company summary : .As a Traveling Associate Dentist at Benevis, I provide high-quality dental care to underserved communities while fostering...Show more
    Last updated: 30+ days ago • Promoted
    Manager

    Manager

    Whataburger • Mcdonough, GA, US
    Full-time
    This specific restaurant is independently owned and operated by a Whataburger franchise.Please click on the apply button below to be redirected to this franchisee's website.Once there, you will be ...Show more
    Last updated: 3 days ago • Promoted
    Director of Nursing

    Director of Nursing

    Georgia Hospice Care • Milledgeville, GA, US
    Full-time
    Become a Director of Operations (RN) with Georgia Hospice Care.Are you a leader committed to creating meaningful patient experiences? Do you believe in the importance of providing top-quality hospi...Show more
    Last updated: 2 days ago • Promoted
    Team Member

    Team Member

    Ready Pac Produce, Inc • Jackson, GA, US
    Full-time
    Make a greater impact at Bonduelle Americas!.Bonduelle Americas is a certified B Corp inviting people to embrace a flexitarian lifestyle with an expanding portfolio of plant-rich products available...Show more
    Last updated: 8 days ago • Promoted
    Crew Leader - Maintenance

    Crew Leader - Maintenance

    Yellowstone Landscape • Eatonton, GA, US
    Full-time
    We are seeking experienced Crew Leaders to work safely in the field for our Maintenance division.You will be a working team member who oversees all aspects of a crew from start to completion.What w...Show more
    Last updated: 2 hours ago • Promoted • New!
    IT Professional

    IT Professional

    Navy • Monticello, GA, United States
    Full-time
    ABOUT Effective, secure communication in the cyber domain is essential to the everyday operations of military intelligence in America’s Navy. Information Professionals who oversee the seamless opera...Show more
    Last updated: 16 days ago • Promoted
    Manager

    Manager

    Dunkin' • Mcdonough, GA, US
    Full-time
    As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers.We value hardworking and enthusiastic employees and we make it a priority to ensure their suc...Show more
    Last updated: 30+ days ago • Promoted
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance Buzz • Monticello, Georgia, US
    Full-time +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...Show more
    Last updated: 7 days ago • Promoted
    Side Income Opportunity - Work Your Own Hours

    Side Income Opportunity - Work Your Own Hours

    Finance Buzz • Monticello, Georgia, US
    Part-time +1
    We’re offering a part-time opportunity for individuals who want to earn extra cash without disrupting their main job or studies. This role gives you the freedom to work from home at your own pace, l...Show more
    Last updated: 7 days ago • Promoted
    Restaurant General Manager

    Restaurant General Manager

    Zaxby's • Locust Grove, GA, US
    Full-time
    Salary Range : $60,000 - $73,000.As the team at Zaxbys expands, we're saving a seat for you!.To our guests, Zaxbys is more than just a place to eat - it's a place to have fun, spend time with friend...Show more
    Last updated: 30+ days ago • Promoted
    Side Hustle Specialist (Evenings & Weekends)

    Side Hustle Specialist (Evenings & Weekends)

    Finance Buzz • Eatonton, Georgia, US
    Full-time +1
    We’re seeking dependable individuals who want to build a side income alongside their full-time work.This role offers flexible tasks you can perform outside your regular job hours.You’ll be given st...Show more
    Last updated: 7 days ago • Promoted
    Restaurant General Manager

    Restaurant General Manager

    Pizza Hut • Forsyth, GA, US
    Full-time
    Lee, Forsyth, GA ID#P1-2019209-1.Ready to find that place where you belong? A fresh start as a General Manager at Pizza Hut might be just what you need. Restaurant General Managers have open availab...Show more
    Last updated: 30+ days ago • Promoted
    Clinical Manager

    Clinical Manager

    Georgia Hospice Care • Milledgeville, GA, US
    Full-time
    Become a Director of Operations (RN) with Georgia Hospice Care.Are you a leader committed to creating meaningful patient experiences? Do you believe in the importance of providing top-quality hospi...Show more
    Last updated: 2 days ago • Promoted
    United States Border Patrol Agent

    United States Border Patrol Agent

    U.S. Customs and Border Protection • Jeffersonville, Georgia, US
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show more
    Last updated: 30+ days ago • Promoted
    Sr. Operations Manager

    Sr. Operations Manager

    Medline Industries • Mcdonough, GA, US
    Full-time
    Distribution Center Operations Manager.Overseer and manage resources and efficient processes for a large-complex distribution center operation. Managing day-to-day operations including receiving, st...Show more
    Last updated: 30+ days ago • Promoted
    Director of Operations (RN)

    Director of Operations (RN)

    Georgia Hospice Care • Roberta, GA, US
    Full-time
    Become a Director of Operations (RN) with Georgia Hospice Care.Are you a leader committed to creating meaningful patient experiences? Do you believe in the importance of providing top-quality hospi...Show more
    Last updated: 2 days ago • Promoted
    Clinical Manager (RN)

    Clinical Manager (RN)

    Georgia Hospice Care • Milledgeville, GA, US
    Full-time
    Become a Director of Operations (RN) with Georgia Hospice Care.Are you a leader committed to creating meaningful patient experiences? Do you believe in the importance of providing top-quality hospi...Show more
    Last updated: 2 days ago • Promoted
    DIrector of Nursing (RN)

    DIrector of Nursing (RN)

    Georgia Hospice Care • Milledgeville, GA, US
    Full-time
    Become a Director of Operations (RN) with Georgia Hospice Care.Are you a leader committed to creating meaningful patient experiences? Do you believe in the importance of providing top-quality hospi...Show more
    Last updated: 2 days ago • Promoted