Engineer I, IT User Supp

Job Description

Job Description

Join UCT and be part of the fastest-growing sector in the world ! We indirectly touch every semiconductor chip that goes into every smartphone, smart car, and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today!

UCT is looking for a talented Engineer I, IT Supp to join us in Austin, TX!

The Engineer I, IT User Supp has the responsibility of overseeing all aspects of Information Technology Support Services, which includes managing and supporting desktops, laptops, communication hardware / software, and office systems.

Essential Duties and Responsibilities :

• Respond to requests for IT assistance via phone, internal ticketing system, and email
• Excellent verbal and written communication
• Perform on / off boarding of Active Directory accounts via PS scripts.
• Identify and escalate situations requiring urgent attention.
• Diagnose and resolve hardware and software issues
• Assist with user training.
• Activate and configure iOS devices.
• Participate in the on-call rotation to support other sites
• Track and route problems, requests, and document resolutions
• Inventory management of firm hardware, software, and accessories
• Miscellaneous IT tasks and duties, as required
• Rolls out hardware and software to ensure optimal deployment of resources
• Plans, implements, and supports the network and computing infrastructure plan
• Troubleshoot user-reported software issues and assist in the successful resolution of those issues.
• Ability to install and repair CAT5 / 6 cabling and connections
• Prioritize work and address multiple tasks concurrently
• Ensure each client you speak to is extremely happy and satisfied, providing the best customer service.
• Create trouble tickets, receive troubleshooting requests, and create reports.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Knowledge, Skills and Abilities :

Educational / Certification Requirement :

Desired Qualifications / Skills :

Experience Requirement :

Work Experience :

Physical Demands and Working Conditions : This section is required for compliance with the Americans with Disabilities Act (ADA)

Criteria : Work Environment :

Physical Demands :

Environmental Exposure :

Overnight Travel :

Ultra Clean Technology is proud to be an equal-opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.

UCT  offers an excellent benefits package to all full-time employees, which includes medical, dental, vision, 401(k), and paid time off.