Residence Inn Portland Downtown Riverplace - Front Desk Agent

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS / RESPONSIBILITIES

• Customer Service Excellence :  Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication :  Effectively convey information and ideas, and address guest inquiries and issues promptly.  Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving :  Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability :  Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills :  Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

PROPERTY INFORMATION :

Located along the South waterfront in Portland, this hotel is 10 miles from Portland Airport (PDX). It offers a gym, and an indoor swimming pool. Free WiFi is available. The Residence Inn Portland Downtown / RiverPlace offers nearby access to the Portland Streetcar and bus lines. The rooms at the Residence Inn Portland Downtown / RiverPlace have a fully-equipped kitchen with a refrigerator, a microwave and a dishwasher. They also include a seating area and flat-screen TV. The Residence Inn Portland serves a complimentary hot buffet breakfast daily. Guests can also enjoy free tea and coffee in the lobby, or visit the 24-hour Market which sells sandwiches, snacks and ice cream. Local restaurant dinner delivery is also available. The Residence Inn Portland by Marriott is conveniently located near downtown Portland entertainment district and the Oregon Convention Center. Guests can enjoy the nearby walking and cycling trail.

Application deadline for Colorado positions :

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