Operations Change Over Team Member|Part-time| Cross Insurance Arena

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Operations Technician / Changeover Crew will assist in event setup activities, operations for the facility and provides responsible staff assistance to the Director of Operations.

This role will pay an hourly wage of $16.00 to $18.00.

Benefits for part-time roles : 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE : Applications are accepted on an ongoing basis; there is no application deadline.

About the Venue

The Cross Insurance Arena is located in Portland, ME and home of the Maine Mariners ECHL hockey team. Our arena hosts events ranging from hockey games, comedy acts, concerts and trade shows with a total fixed seating capacity of 6200 and max capacity of 8100.

Responsibilities

The Cross Insurance Arena Operations Department is seeking motivated individuals to join our team for the upcoming 2025-2026 events season. We are hiring multiple positions for our Operations Staff / Changeover Bull Crew. This is a great entry level position for anyone looking to break into the sports and entertainment industry. As part of the Operations Department / Bull Crew, you will assist in the arena conversion from ice hockey to multi-purpose use for concerts, trade shows, comedy acts, monster trucks, Disney on Ice, etc.

Duties include :

• Assume management responsibility for all services and activities involved in the operations of all venue and exhibition & convention spaces
• Perform ice maintenance including maintaining depth and quality
• Ice sheet installation / removal - ice in, paint, logos / decals, tempering, flooding, leveling
• Perform day-to-day building operations, maintenance and special projects
• Work with Operations Department and Bull Crew to convert arena from hockey rink to concert / tradeshow / conference
• Assist event production / management with show requests
• Oversee / monitor changeover and housekeeping crews, provide team support as required
• Maintains departmental equipment; notify Operations Manager when repairs are needed
• Provide excellent customer service to internal and external clients
• Ensure staff is working safely and are aware of proper safety guidelines

Qualifications

The qualifications include :

Intellectual / Social, Physical Demands and Work Environment :

The intellectual / social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual / Social demands :

While performing duties of this job, the employee is continuously asked to multi-task under time constraints and with moderate to high pressure situations. Position requires constant attention to precise details and accuracy of specified standards including : following verbal, written or diagram instruction, following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employee in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires frequent use of interpersonal skills including : ability to direct / motivate / inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients. Constant use of the English language verbally, written or reading to read company information and communicate to teams. Frequent use of company provided cell phone, desk phone. Constant use of company radio for communication. Ability to hear and respond quickly in high pressure situations to radio requests from employees, security, etc.

Physical demands :

While performing duties of this job, the employee occasionally lifts and moves facility equipment and / or tools. Employee will frequently move about inside and outside various areas of the large facility before / during / after events to interact with internal / external clients and supervise the work of employees. Position will require employee to occasionally bend, stoop, or crouch in order to evaluate and inspect equipment and building infrastructure. Employee will as needed operate fork lift and high lift in assessment of and maintenance of the building and equipment. Employee will occasionally be required to identify or match colors / tones of furniture, dance floor, carpet or other items as necessary. Employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines and printers; employee will constantly communicate via telephone, email and in-person with others and exchange accurate information. Employee will frequently lift 30 lbs; occasionally lift up to 75 pounds; and push / pull 150 pounds, as business demands required.

Work environment :

The duties of this position are performed primarily indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environment is usually minimal to moderate during non-event days and when not operating equipment; and moderate to loud during event days when equipment is in operation. The work environment is consistently cool (cold) when ice rink is in place seasonally. Exposure to crowds with thousands of people in attendance, crowded or tight spaces, high elevation, consistently loud workspaces, and freight elevators.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.