Talent.com
Customer Service Associate

Customer Service Associate

Royal FarmsColumbia, NC, US
30+ days ago
Job type
  • Full-time
Job description

Customer Service Associate

The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused operations. This includes food service preparation, point-of-sale transactions, housekeeping duties, and general store upkeep. The Customer Service Associate plays a key role in delivering an exceptional experience by engaging every customer with friendliness, efficiency, and professionalism - ultimately building brand loyalty and upholding the Royal Farms standard of excellence.

Responsibilities

Customer Service & Engagement

  • Ensure every customer receives outstanding service by creating a friendly environmentgreet and acknowledge customers, uphold high service standards, anticipate customer needs, and demonstrate product knowledge.
  • Respond promptly to customer inquiries about merchandise and assist with product selection.
  • Communicate with store leadership about customer requests, vendor issues, and product damages.

Point of Sale & Transactions

  • Operate the register, scan and bag items, manage various payment methods, activate fuel and gift cards, and ensure drawer balance at shift end.
  • Follow all ID verification laws when selling age-restricted products such as alcohol or tobacco.
  • Assist and educate customers using the assisted checkout terminals; monitor transactions to ensure accurate payment and prevention of theft.
  • Support customers with purchases that require employee assistance, such as tobacco, lottery, or items kept behind the counter.
  • Handle customer fuel transactions and monitor fuel court activity; stop pumps if necessary.

    • Food & Beverage Service

  • Prepare all made-to-order food and beverages per recipe or customer specifications, ensuring accuracy, quality, and speed of service.
  • Execute foodservice and beverage programs consistently, maintaining proper portioning, presentation, and product availability.
  • Follow all food safety and sanitation standards, including proper handling, storage, and cleaning practices, to ensure a safe experience for customers and compliance with company and regulatory requirements.

    • Merchandising & Stocking

  • Restock products and supplies to maintain a fully stocked store.
  • Check expiration codes, face and inspect items, pull and discard expired products per company procedures.

    • Store Cleanliness & Safety

  • Perform routine side work (cleaning, sweeping, mopping, trash removal, etc.).
  • Maintain a clean and organized work area to ensure safe working conditions.
  • Immediately report unsafe conditions to store leadership.

    • Additional Responsibilities

  • Follow Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials.
  • Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence.
  • Performs other projects / duties as assigned.

    • Qualifications

    Required

  • Must be at least 16 years old.
  • Must have strong communication and customer service skills.
  • Must demonstrate the ability to work both independently and as part of a team.
  • Must be able to multitask effectively in a fast-paced environment.
  • Must be able to learn and follow all Royal Farms safety processes and procedures.

    • Preferred

  • Prior experience in food service and / or customer service.

    • Success Factors

  • Customer Focus - Consistently delivers friendly, attentive, and accurate service to every customer, creating a welcoming and efficient experience that supports brand loyalty.
  • Operational Consistency - Maintains high standards of cleanliness, food safety, and merchandising while accurately executing all assigned tasks and procedures during the shift.
  • Team Dependability - Demonstrates reliability, flexibility, and strong communication within the team environment, supporting store goals and adapting effectively to fast-paced demands.

    • Work Requirements

  • Must be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift.
  • Must be able to perform repetitive physical tasks like squatting, stooping, and crouching.
  • Must be comfortable working around hot equipment and cleaning products.
  • Ability to be punctual and arrive to work on time.
  • Must wear slip-resistant shoes while on duty.
  • Flexible availability to work various shifts, including weekends, holidays, and overtime, as required by business needs.
  • Ability to adhere to assigned schedules and arrive to work on time as required by business needs.

    • Pay Range USD $12.00 - USD $15.00 / Hr.

    Create a job alert for this search

    Customer Service Associate • Columbia, NC, US

    Related jobs
    • Promoted
    Customer Service Associate I

    Customer Service Associate I

    Family DollarElizabeth City, NC, US
    Part-time
    We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    Family DollarElizabeth City, NC, USA
    Full-time
    Join the Family Dollar team as a Customer Service Representative and provide friendly and helpful service to our customers. As a CSR, you will handle transactions, answer customer questions, and ens...Show moreLast updated: 15 days ago
    • Promoted
    • New!
    Wireless Retail Sales Associate

    Wireless Retail Sales Associate

    SPECTRUMHertford, NC, US
    Full-time
    This role requires the ability to work lawfully in the U.Earn $18 / hour base pay, with the potential to earn $22.Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving...Show moreLast updated: 6 hours ago
    • Promoted
    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    OCPAColumbia, North Carolina, us
    Remote
    Part-time +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Occupational Therapist - $1,759 per week

    Travel Occupational Therapist - $1,759 per week

    Uniti MedGatesville, NC, United States
    Full-time
    Uniti Med is seeking a travel Occupational Therapist for a travel job in Gatesville, North Carolina.Job Description & Requirements. Cigna medical, MetLife dental and vision insurance .License reimbu...Show moreLast updated: 1 day ago
    • Promoted
    Travel Physical Therapist - $2,400 per week

    Travel Physical Therapist - $2,400 per week

    SkyBridge Healthcare TherapyBarco, NC, United States
    Full-time
    SkyBridge Healthcare Therapy is seeking a travel Physical Therapist for a travel job in Barco, North Carolina.Job Description & Requirements. SkyBridge Healthcare is actively seeking a dedicated and...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Associate

    Customer Service Associate

    Royal FarmsGrandy, NC, US
    Full-time
    The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused operations.This ...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Associate I

    Customer Service Associate I

    Dollar TreeElizabeth City, NC, US
    Full-time
    We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Travel Occupational Therapist - $1,876 per week

    Travel Occupational Therapist - $1,876 per week

    Nationwide Therapy GroupGatesville, NC, US
    Full-time
    Nationwide Therapy Group is seeking a travel Occupational Therapist for a travel job in Gatesville, North Carolina.Job Description & Requirements. NTG is committed to matching you to the right posit...Show moreLast updated: 19 hours ago
    • Promoted
    CDL-A Dry Van Team Owner Operator - $3,500 to $5,000 per week in Columbia, NC

    CDL-A Dry Van Team Owner Operator - $3,500 to $5,000 per week in Columbia, NC

    AllTruckJobsColumbia, NC, US
    Full-time
    Since 1949, the people of Clark Transfer have moved the sets, lights and costumes for countless Broadway shows and live entertainment productions. This is specialized work which requires us to fit i...Show moreLast updated: 30+ days ago
    • Promoted
    Test Products from Home – $25-$45 / hr + Freebies

    Test Products from Home – $25-$45 / hr + Freebies

    OCPAColumbia, North Carolina, us
    Part-time +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...Show moreLast updated: 30+ days ago
    • Promoted
    Child & Adolescent Therapist (LCSW, LPC, LMFT)

    Child & Adolescent Therapist (LCSW, LPC, LMFT)

    LifeStance HealthPoplar Branch, NC, US
    Full-time
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Occupational Therapist - $2,286 per week

    Travel Occupational Therapist - $2,286 per week

    Coast Medical ServiceGatesville, NC, United States
    Full-time
    Coast Medical Service is seeking a travel Occupational Therapist for a travel job in Gatesville, North Carolina.Job Description & Requirements. Coast Medical Service is a nationwide travel nursing &...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Occupational Therapist - $2,143 per week

    Travel Occupational Therapist - $2,143 per week

    Host HealthcareGatesville, NC, United States
    Full-time
    Host Healthcare is seeking a travel Occupational Therapist for a travel job in Gatesville, North Carolina.Job Description & Requirements. Host Healthcare is an award-winning travel healthcare compan...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Associate

    Customer Service Associate

    WalmartEdenton, NC, USA
    Full-time
    Join the Walmart team as a Customer Service Associate and provide friendly and helpful service to our customers.As a CSA, you will handle transactions, answer customer questions, and ensure that th...Show moreLast updated: 15 days ago
    • Promoted
    Customer Service Associate - Temporary

    Customer Service Associate - Temporary

    WalgreensElizabeth City, NC, US
    Full-time
    Customer Service Associate - Temporary.Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, frien...Show moreLast updated: 30+ days ago
    • Promoted
    Licensed Therapist (LCSW, LPC, LMFT)

    Licensed Therapist (LCSW, LPC, LMFT)

    LifeStance HealthPoplar Branch, NC, US
    Full-time
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...Show moreLast updated: 30+ days ago
    • Promoted
    Remote Product Tester – $45 / hr + Free Products – Start Now!

    Remote Product Tester – $45 / hr + Free Products – Start Now!

    OCPASunbury, North Carolina, us
    Remote
    Part-time +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...Show moreLast updated: 30+ days ago