Service Delivery Manager

COMPANY As the market leader in decision management software, our client helps the world's largest companies in digitally transforming their integrated business planning, revenue management and supply chain management functions.

It's platform puts the right information in front of the right people at the right time, so that everyone in a company can make smarter decisions, faster.

They offer a cloud-based platform that connects the supply chain end-to-end through use of technologies like AI / ML and NLP.

With a global presence across NA, Europe and Asia-Pac, the company provides services in multiple industries and to some of the biggest brands in the world.

It runs as a flat organization with a very strong entrepreneurial culture (and no corporate politics).   POSITION SUMMARY :

• Create and manage an overall project plan including budget, schedule and resources for one or more client engagements.
• Monitor and report progress and changes against the plan.

Ensure a successful implementation by motivating and directing a cross-functional project team comprising software vendors, customers, and partners. Act as primary interface with the client regarding deliverables, changes, and sign-off on status.   KEY RESPONSIBILTITIES :

If involved during sales cycle, develop an estimate of effort, time, resources required, and platform sizing needs to help build the SOW Create a detailed project plan and align all stakeholders from company and client on the jointly developed project plan, milestones, timelines Ensure the team can work together to accomplish the deliverables and try to mitigate any risks / communicate any deviations from the plan Work with product team to provide suitable resolutions for bugs and enhancement found during project design to deployment stage Provide necessary knowledge transition and documentation, while handing over project to Support services post go-live Continually engage with the customers to manage priorities and expectations, identify new opportunities Provide thought leadership in terms of designs and best practices to the customer and the team Ensure timely and periodic communication with regards to the progress and anticipated concerns to the client In addition to meeting the accepted SLAs, also facilitate improvement and upside (expansion) opportunities post delivery SW tools used primarily :