Specialist Service Designer

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Who we are

Volvo Group Connected Solutions in Greensboro, NC is looking for candidates for the position of Specialist Service Designer. Connected Solutions is a global organization within Volvo Group focused on creating the services of tomorrow. We work at the forefront of connectivity by collecting and analyzing telematics data from over one million Volvo assets. This way we can forecast the future and help customers succeed, while increasing the safety, quality, and sustainability of Volvo Group products. Customer Solutions is the function within Connected Solutions that is responsible for the end user services, from idea to development to production. We work in tight collaboration with the Volvo Group Business Areas and customers. We drive and manage the performance of the services and the business areas' portfolios throughout product lifecycles. Together with our stakeholders, we create value through fantastic user experience and business enhancing services and products.

Who are you?

You are a highly experienced and self-driven Service Designer with over six years of experience, specializing in bridging the gap between user-centric design and strategic business objectives. With a strong background in management consulting and / or strategic design, this individual excels at identifying and solving complex organizational challenges, ensuring that service solutions are not only desirable for users but also commercially viable and profitable. They are a proven leader in orchestrating organizational change and driving customer-centric transformation.

Core Competencies & Skills

• Strategic Service Design : The ability to move beyond individual touchpoints to design and implement holistic, end-to-end service experiences. This includes service blueprinting, customer journey mapping, and ecosystem analysis to understand the complete user and organizational context.
• Business Acumen & Service Viability : A deep understanding of business operations, gained from management consulting. Key skills include business model innovation, market analysis, and financial modeling. This person is adept at designing viable and profitable digital services, defining and tracking Key Performance Indicators (KPIs) to measure success and demonstrate clear ROI. They can confidently translate user needs into a compelling business case.
• User-Centric Research & Synthesis : Mastery of a wide range of qualitative and quantitative research methods to uncover latent needs. They possess an exceptional ability to synthesize complex research findings into actionable insights that pinpoint core customer problems and motivations.
• Jobs To Be Done (JTBD) Expertise : Deep understanding and practical application of the Jobs To Be Done framework to identify the fundamental 'job' a customer is trying to accomplish. This approach shifts the focus from demographics to motivations, leading to more innovative solutions that address real, underlying needs.
• Driving Customer Experience (CX) Transformation : Proven ability to lead and drive significant Customer Experience change within an organization. This involves developing CX strategy, establishing governance, and championing a customer-first mindset across all departments to create a truly integrated and seamless experience.
• Orchestration of People & Projects : Exceptional skills in orchestrating cross-functional teams, stakeholders, and complex projects. This individual excels at aligning diverse groups around a shared vision, managing complex workstreams, and ensuring that strategic service initiatives are implemented effectively and efficiently from concept to launch.
• Design Thinking & Facilitation : Expertise in leading and facilitating workshops and co-creation sessions using Design Thinking methodologies. This person is skilled at guiding diverse groups of stakeholders-from C-suite executives to frontline employees-through the creative problem-solving process, fostering collaboration and ensuring buy-in.
• Self-Managing & Proactive : A highly autonomous professional who can take ownership of complex projects from inception to completion. They are driven, resourceful, and capable of navigating ambiguity, defining project scopes, managing timelines, and delivering results with minimal oversight.
• Stakeholder Management & Communication : Excellent communication and presentation skills. They are adept at building relationships and influencing senior stakeholders, clearly articulating the value of service design and presenting complex concepts in a clear, persuasive manner.
• Mentorship & Team Leadership : Acts as a mentor to junior designers and team members, promoting design best practices and fostering a culture of user-centricity within the organization. They can lead cross-functional project teams, ensuring alignment and a shared vision.

Ready for the next move?

Are you excited to bring your skills and disruptive ideas to the table? We can't wait to hear from you. Apply today!

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company's growth. For this position, the base pay is set at $111,100.00 - $137,200.00 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

In addition to a solid package of compensation and benefits, plus you will enjoy :

Competitive medical, dental and vision insurance.

Generous paid time off.

Competitive matching retirement savings plans.

Working environment where your safety, health and wellbeing come first.

Focus on professional and personal development through Volvo Group University.

Programs that make today's challenging reality of combining work and personal life easier.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group's leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Group Connected Solutions we drive transportation forward through connectivity. Our services and solutions are the key to a connected and more productive infrastructure, to ensure safer transport and reduced carbon emissions. By leveraging massive amounts of data from our customers connected assets, we are leading the way in a rapidly changing industry.

Job Category : Product Design

Organization : Group Connected Solutions

Travel Required : Occasional Travel

Requisition ID : 25864

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Do we share the same aspirations?

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world's most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

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