VIP Product Specialist

Join our dynamic team at Toyota of Naperville! We pride ourselves on delivering exceptional guest experiences and top-tier vehicles. We're seeking a motivated VIP Specialist to enhance our customer retention and vehicle acquisition efforts.

As a VIP Product Specialist, you will be the key point of contact for our valued guests who have previously purchased or serviced vehicles at our dealership. Your primary focus will be on nurturing these relationships to facilitate vehicle trades, acquisitions, and sales. This role combines hospitality expertise with sales acumen to ensure our guests feel appreciated while driving revenue through strategic outreach and personalized service.

Responsibilities

• Acquire pre-owned vehicles for the dealership's inventory by proactively reaching out to past customers and negotiating purchases.
• Assist guests in trading out of their current vehicles into new Toyota models, guiding them through the process with exceptional hospitality.
• Engage in daily outreach activities, including calling, emailing, and texting guests to provide updates on their vehicle's value and explore buy-back opportunities.
• Conduct face-to-face consultations and sales presentations to build trust and close deals.
• Maintain organized records of customer interactions, vehicle valuations, and follow-up schedules using Microsoft tools.
• Focus exclusively on caring for existing guests, keeping them informed about market values and upgrade options to foster long-term loyalty.

Qualifications

We Offer

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