Customer Service Manager

Manager of Customer Experience

• Long Beach

$100,000 to $120K

Are you a data-driven leader with a passion for customer experience and a knack for dashboard development and KPI tracking ? Join us in a newly created role that will shape how we serve our community across call centers, retail, and digital touchpoints.

About the Role

Reporting to our VP of Customer Experience (in role since 2019), this position holds organization-wide responsibility for customer experience strategy and execution. You’ll lead a team of frontline staff, drive technology and process improvements, and collaborate across departments to elevate service delivery.

🧩 What You’ll Do

✅ Lead a team of 11–14 Customer Service Reps + 1 Supervisor

✅ Oversee a 7-day-a-week Downtown Retail Center

✅ Design and implement interactive dashboards and KPI frameworks

✅ Champion training programs and a culture of continuous improvement

✅ Collaborate cross-functionally to act on customer feedback

✅ Drive digital transformation and service innovation

✅ Lead with empathy, maturity, and a change-ready mindset

Benefit

Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as