Talent.com
Operations Support Coordinator
Operations Support CoordinatorBrown & Brown • San Antonio, TX, US
No longer accepting applications
Operations Support Coordinator

Operations Support Coordinator

Brown & Brown • San Antonio, TX, US
22 days ago
Job type
  • Full-time
Job description

Operations Support Coordinator

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

  • Candidates must be willing to work a Mountain or Pacific Time Zone shift

Summary

The Operations Support Coordinator position is responsible for accurately and efficiently entering large volumes of data into the company's case management system. This role requires strong attention to detail, the ability to manage high workloads, and excellent verbal and written communication skills for interacting with government contractors, teammates, and customers.

The Operations Support Coordinator will perform a variety of tasks, including initiating conditional payment investigations, submitting letters of authorization to Medicare, processing mail, and handling both verbal and written communications. The role operates within set deadlines and demands a high level of accuracy and professionalism.

Additionally, the Operations Support Coordinator must be willing to cross-train with teammates in similar roles to provide backup support when needed.

Essential Duties and Functions

  • Processes incoming and outgoing mail.
  • Reviews and accurately enters data into the case management system.
  • Carefully reviews incoming referrals and uploads corresponding documents.
  • Reviews special handling instructions to ensure files are processed in accordance with customer directives.
  • Assists with managing open files, including through the Medicare Set-Aside process.
  • Initiates conditional payment investigations and submits letters of authorization to Medicare.
  • Generates and follows up on proper authorization requests.
  • Follows up on case status via Medicare contractor portal or phone call.
  • Requests final demand or closure letters from Medicare contractors.
  • Initiates and follows up on release form requests.
  • Conducts telephone calls as assigned; receives, screens, and routes incoming calls.
  • Communicates with teammates and customers through written and verbal channels.
  • Coordinates with Social Security and Medicare offices.
  • Prepares and distributes template documents to teammates and customers.
  • Delegates tasks to teammates as needed.
  • Collaborates with all teams to meet customer needs and internal service standards.
  • Works diligently to earn and maintain customer trust.
  • Escalates customer concerns to the Team Leader for review and resolution.
  • Reviews assigned exception reports.
  • Prepares a daily Work Condition Report.
  • Strictly adheres to company confidentiality policies and procedures, safeguarding sensitive information at all times.
  • Any other duties as may be assigned.
  • Qualifications / Requirements

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

    Required Qualifications :

  • Minimum High School Diploma or equivalent
  • Basic working knowledge of Outlook, Word, Excel, and PDF software
  • Preferred Qualifications :

  • College degree and / or college courses
  • 1-3 Years of experience in Workers' Compensation
  • Pay Range 18.00 - 20.00 Hourly

    Teammate Benefits & Total Well-Being

    We go beyond standard benefits, focusing on the total well-being of our teammates, including :

  • Health Benefits : Medical / Rx, Dental, Vision, Life Insurance, Disability Insurance
  • Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
  • Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
  • Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.
  • Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

    As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".

    Create a job alert for this search

    Support Coordinator • San Antonio, TX, US

    Related jobs
    Mgr, Operations Support

    Mgr, Operations Support

    CVS Health • San Antonio, TX, US
    Full-time
    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading h...Show more
    Last updated: 6 days ago • Promoted
    Service Coordinator

    Service Coordinator

    Engineering Excellence • San Antonio, Texas, USA
    Full-time +1
    Position Title : Service Coordinator Engineering Excellence.This position in San Antonio TX and will be 100% onsite.Why You Should Join the Service Experts Team. Our team consists of the very best; ...Show more
    Last updated: 11 days ago • Promoted
    Client Service Coordinator - Stone Ridge

    Client Service Coordinator - Stone Ridge

    San Antonio Staffing • San Antonio, TX, US
    Full-time
    The Client Care Associate's primary role is to provide clients general assistance related to Optimum Wellness Plans, services, billing, and web support via telephony and electronic communication.Li...Show more
    Last updated: 23 days ago • Promoted
    Operations & Promotions Coordinator

    Operations & Promotions Coordinator

    Connoisseur Media • San Antonio, Texas, USA
    Full-time
    Connoisseur Media - San Antonio.Operations and Promotions Coordinator.Youll be the face of our brandsinteracting with listeners setting up eye-catching displays running games and giveaways and help...Show more
    Last updated: 20 days ago • Promoted
    Logistics Coordinator

    Logistics Coordinator

    TradeJobsWorkforce • 78221 San Antonio, TX, US
    Full-time
    Logistic Coordinator Job Duties : Drives a culture of "Do It Safe, Do It Right the First Time" with act...Show more
    Last updated: 30+ days ago • Promoted
    Operations Adminitration Coordinator

    Operations Adminitration Coordinator

    Sonepar • San Antonio, Texas, USA
    Full-time
    Theres a Place for You at Crawford Electric Supply.Youre investing in a brighter more sustainable future together and joining a team that makes a real difference for our customers.If it helps bring...Show more
    Last updated: 15 days ago • Promoted
    Remote Itinerary Operations Coordinator

    Remote Itinerary Operations Coordinator

    Destinytravel • San Antonio, Texas, USA
    Remote
    Full-time
    We are hiring an Itinerary Operations Coordinator to manage the operational side of client travel planning.Tasks include confirming reservations coordinating vendor communications tracking bookings...Show more
    Last updated: 11 days ago • Promoted
    Healthcare Admissions Coordinator FT Days | Westover Hills Rehab

    Healthcare Admissions Coordinator FT Days | Westover Hills Rehab

    PAM Health Warm Springs Rehabilitation Hospital of Westover Hills • San Antonio, Texas, USA
    Full-time
    Preferred candidates must have at least 2 years of insurance experience preferably a background with therapy services.PAM Health has over 80 hospital locations and employs over 11000 people across ...Show more
    Last updated: 9 days ago • Promoted
    Logistics Coordinator II - 1st Shift

    Logistics Coordinator II - 1st Shift

    Caterpillar • San Antonio, TX, US
    Full-time
    When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are crea...Show more
    Last updated: 30+ days ago • Promoted
    Logistics Coordinator

    Logistics Coordinator

    TradeJobsWorkForce • 78235 San Antonio, TX, US
    Full-time
    Logistics Coordiniator Job Duties : Drives a culture of “Do It Safe, Do It Right the First Time” with acti...Show more
    Last updated: 30+ days ago • Promoted
    Bilingual Operations Coordinator

    Bilingual Operations Coordinator

    International SOS • San Antonio, Texas Metropolitan Area, United States
    Full-time
    Operations Coordinator, Compass.Compass A&H Business Travel policies.Work in close collaboration with Compass medical specialists, and where required, the Intl. SOS Assistance and Aspire Lifestyles ...Show more
    Last updated: 2 days ago • Promoted
    FedEx Operations Coordinator

    FedEx Operations Coordinator

    TradeJobsWorkforce • 78219 Kirby, TX, US
    Full-time
    Join our growing team as a FedEx Operations Coordinator to perform responsibilities as a Operations Coordinator.Stay adaptable to changing priorities and business needs. Work with your team to maint...Show more
    Last updated: 30+ days ago • Promoted
    Operations Coordinator, Compass (San Antonio)

    Operations Coordinator, Compass (San Antonio)

    International SOS • San Antonio, Texas Metropolitan Area, United States
    Full-time
    Operations Coordinator, Compass.Compass A&H Business Travel policies.Work in close collaboration with Compass medical specialists, and where required, the Intl. SOS Assistance and Aspire Lifestyles ...Show more
    Last updated: 11 days ago • Promoted
    Administrative Coordinator - Utility Engineering

    Administrative Coordinator - Utility Engineering

    TRC Companies • San Antonio, TX, United States
    Full-time
    TRC is seeking a self-motivated individual for a full-time Office Administrator position in our San Antonio, TX office.Candidates must be highly organized, detail-oriented, have good computer skill...Show more
    Last updated: 17 days ago • Promoted
    Customer Success Coordinator Travel Division

    Customer Success Coordinator Travel Division

    Destinytravel • San Antonio, Texas, USA
    Full-time
    Ensure that clients have a positive experience through clear communication timely follow-ups and exceptional support during their travel process. Friendly and empathetic communicator.Excellent liste...Show more
    Last updated: 11 days ago • Promoted
    Career Services Job Coordinator

    Career Services Job Coordinator

    Southern Careers Institute • San Antonio, TX, United States
    Full-time
    We call it being a life changer, but you'll call it a job you love while helping others find the same.You'll have a hand in improving the lives of countless SCI students throughout Texas by working...Show more
    Last updated: 26 days ago • Promoted
    GeoBase Marketing and Operations Coordinator

    GeoBase Marketing and Operations Coordinator

    Woolpert • San Antonio, Texas, USA
    Full-time
    We seek to move the world forward through innovative thinking.Woolpert is an award-winning global leader in architecture engineering and geospatial services. We blend design excellence with cutting-...Show more
    Last updated: 11 days ago • Promoted
    Client Services Coordinator

    Client Services Coordinator

    Archdiocese of San Antonio • San Antonio, Texas, USA
    Full-time
    Summit Pkwy San Antonio TX 78207.The mission of Catholic Charities is to provide for the needs of our community through selfless service under the sign of love. Under the supervision of the RSS Empl...Show more
    Last updated: 14 days ago • Promoted