Customer Care Specialist - WFH

Client Advisors And Service Specialists

We're a fast-growing team with a clear mission : to help families protect their financial security while building lasting careers for our people. Our success comes from focusing on people firstboth the clients we serve and the team members we support.

We operate with a culture of flexibility, mentorship, and opportunity. Here, you're not just taking a jobyou're stepping into a path where growth and advancement are built into the process.

Position Overview

We're looking for motivated individuals to join us as client advisors and service specialists. In this role, you'll become the main point of contact for families, guiding them through benefit programs and making sure they feel confident in their coverage.

This position is more than customer serviceit's about building trust, simplifying insurance, and empowering clients with knowledge and support.

Key Responsibilities

• Serve as the primary contact for clients, providing support and guidance after enrollment
• Clearly explain policy details, updates, and claims processes in everyday language
• Build strong, long-term relationships based on trust and reliability
• Work with leadership to improve client onboarding and service systems
• Participate in ongoing training and leadership development

What You Bring

Why Join Us

This role is perfect for someone who is ambitious, coachable, and ready to build a career with no ceiling on growth. Here, your potential is unlimitedand your future is in your hands.