Computer Support Specialists

About US-

At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 21 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors.

Titles : Computer Support Specialist

Duration : Contract

Location : New York, NY (10005)

Shift Timings :   Mon-Fri (37.5 hours per week)

Pay : USD 20 / hr – USD 25 / hr

Position summary :

Provide second-level hardware and software support to agency staff across multiple office locations, manage hardware lifecycle processes, and assist with IT initiatives and asset tracking. Responsibilities also include maintaining tickets, conducting technical testing, and developing user and IT documentation.

Key Responsibilities :

• Provide timely second-level hardware and software support
• Support all aspects of the hardware device lifecycle management
• Maintain tickets in the ServiceNow ticket tracking database.
• Update calls with actions and resolutions as necessary
• Assist with asset inventory tracking, including office site visits, reviewing Warehouse stock and updating the asset database information.
• Develop technical user and IT documentation.

Skills :

Education :

High School Diploma, Technical Degree / Certificate Program, Bachelor’s Degree

Application Process

Resume Review

Initial discussion

Video Screening

Client Interview

Cogent Infotech is a leading tech consulting firm headquartered in Pittsburgh, PA, offering cutting-edge digital transformation solutions in Cloud, Cybersecurity, Data Analytics and AI. ISO-certified and CMMI Level 3 appraised, we proudly partner with 70+ Fortune 500 companies and 150+ government agencies.

Cogent is an equal opportunity employer and does not discriminate based on any protected status under applicable law.